Customer Service Data Entry

Debra Watkins-Jackson

Phone-443-***-****

*****-**************@*****.***

Amazon (2016)

Transportation

Uber Partner (2013)- (2016)

Baltimore, Maryland

Qualifications

Over 20 years of Customer Service experience with years of experience in data entry,

Customer service and able to multi-task in a face-paced environment. Outstanding

Customer service skills; patient and work well with others. Flexible and willing to

Learn new things. Computer skills include: MS office, able to type 10,000 keystrokes per minute.

Professional Experience

UPS (1988-2013)

Baltimore, Maryland

Dispatch Clerk 2007-2013

. Responsible for setup and monitoring of daily pickup and delivery schedule

. Record times for vehicles and available status of vehicles.

. Provide real time messages and information to and from drivers regarding pick-ups and deliveries

. Updates the pick-ups log so that customer service can track all pick-ups and deliveries

. Excellent communication skills with department managers/supervisors, drivers, and company and company customers including keeping customers appraised as to company and vehicle schedules to address questions, problems, and requests for service or equipment.

Customer Service 2006-2007

. Managed a high-volume workload within a deadline-driven environment.

. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed accuracy volume)

. Provided information to customers on inbound calls concerning service procedures and arrange pick-ups, quote rates and answer service questions as needed.

. Receive and manage customer telephone enquiries using primarily the UPS global

Track & trace software systems to provide solutions to those customer enquiries

Human Resources 2004-2006

. Analyzing the requirement of organization.

. Analyze the quality people and contact them through phone, Email.

. Recruit the people and perform various recruitment steps.

. Maintain the existing employees and take the feedback form them.

. Assist the accounts department for making the salaries of employees.

. Present the suggestions to the seniors of employees and implement their order

. Train the new employees

Preferred Customer Associate 2000-2004

. Work directly with customers to resolve issues concerning domestic,

International, air and UPS Ground services

. Responsible for tracking and tracing, pick-ups requests, supplies, account changes and notifications.

. Facilitate the resolutions of claims and billing issues, missing or miss-sorted

Shipments, and retrieval or re-routing of shipments.

Data Entry Clerk 1988-2000

. Prepares source data for computer entry by compiling and sorting information establishing entry priorities

. Processed customer and account source documents b reviewing data for deficiencies resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution

. Enter customer and account data by inputting alphabetic and numeric

Information on keyboard or optical scanner according to screen format.

. Maintains data entry requirements by following data program techniques and

Procedures

.Verifies entered customer and account data by reviewing, correcting, deleting or reentering data; combining data form both systems when account information is

Incomplete purging files to eliminate duplication of data

. Maintains customer confidence and protects operations by keeping information confidential

.Contributes to team effort by accomplishing related results as needed

Skills and Qualification:

Organization, Typing, Data Entry Skills, Attention to Detail.

Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, and Energy Level

Education:

Eastern High, Graduated 1986

PTC Career Institute, Graduated 1988

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