Management Technical Support

DANIEL ATIEMOH *************@*****.*** / 240-***-****

**** **** ***** ** #*** Laurel Md, 20724

OBJECTIVES

A successful pursuit of excellence in a Linux Systems Management environment characterized by a challenging and innovative responsibility in a result oriented institution. Motivated to deliver the solution for complex technical requirements such as project implementation, management, integration, security, and administration for diverse clients.

SKILL SET

Operating Systems : Red Hat Linux, CentOS 6, 7, Windows Server 2003/2008/2012

Data Processing : SAP, SPSS

Virtualization : VMWare, KVM,

Network Services : NFS, DHCP, DNS, APACHE, SSH, and FTP

Database : SQL querying, Basics in MySQL Administration, Maria DB

System Monitoring : NAGIOS, Site Scope

Configuration Management and Integration: Chef, Jenkins, Puppet

Version Control : GIT

Java : Tomcat,

AWS : EC2, S3, IAM, Bucket, Route 53, Glacier, DynamoDB

PROFESSIONAL EXPERIENCE

LOLUBYTE IT INC Dec 2015 to Present

Linux System Administrator

Operating Systems Linux (Red Hat/CentOS /6/7, Windows 2003/ 2008R2/ 2012.

Deploy, manage, and troubleshoot VMware VSphere x, 5.x,6.x VMware View, VMware vCloud Director, VMware SRM.

Experience in working on Heavy Operations based environment and delivering 24/7 support as required by the client.

Experience in installing and configuring Redhat Linux servers using kickstart and pxe boot.

Installation and configuration of web hosting administration such as FTP, SSH, Telnet, and HTTP

Experience working with DNS/DHCP/LDAP, Send mail SNMP, TFTP, Iptables services

Design roles and groups for users and resources using AWS Identity Access Management (IAM).

Participated in team activities as a member of the Linux / UNIX System Administration.

Actively maintained help desk tickets and provide thorough documentation for problem resolution of tickets. Responsible for compliance with all Federal regulations including Bank Secrecy Act and Foreign Assets Control Resolved trouble tickets quickly and efficiently, dropping backlogged tickets.

Perform system and application installation and configuration. Help with troubleshooting system problem and other related issues. Build and installed multiple Linux machines using the kick start server

Set up and administer user and groups accounts with restricted permissions. Install and configure Web servers, file servers, firewalls, and directory services with ability to diagnose basic configuration bottleneck.

Using Scripting and/or automation with tools such as python and puppet for vulnerability resolution management.

Author installation procedures for applications and incident resolutions

Modify, manage and maintain NIS, NFS, DNS on RedHat LINUX platforms

Provide support for specialized tools and operating systems in a LINUX environment. Perform system backups and restorations

Install, configure, maintain and administer Linux / UNIX operating systems and components.

Planned and executed packages updates necessary for optimal system performance and security. Experienced with Linux family (Red Hat Enterprise Server, Cent OS).

Experienced with TCP/IP networking tool using them in network configuration, maintenance and troubleshooting.

Monitoring of web servers and other services using Nagios monitoring tool.

Administered local and remotely servers on daily basis providing weekly status reports to management. Monitoring file system usages and taking proactive steps by housekeeping file systems as necessary using log rotate.

Replacing and or adding new hot swappable devices.

Supporting data management through on-site & off-site storage and retrieval service

IT Specialist Administrator

NESTLE July 2012 – July 2014

Experience with network protocols such as HTTP, DHCP, DNS and FTP, NTP, RDP etc

Configure Linux Kickstart on multiple servers for network installation.

Maintain automation of tasks using a combination of Cron/At, Shell scripting, and configuration management system.

Provide root cause analysis and implement corrective action plans on SAP related incidents.

Help identify and initiate process improvements continuous improvement.

Producing gap analysis to identify alternate solutions specific to SAP development and providing technical recommendation.

Develop, implement, document, and test disaster recovery solutions and procedures for SAP system.

Responsible for implementing applications and using design and documentation of Standard Business Procedure (SBP).

Responsible for collection and Interpretation of data's and log files entries with the aim of predicting current operational capacity and future network necessities.

Provided technical support to clients, helping with solving user’s problems which include updating database, logging into their systems, establishing a remote connection to the network using (SSH).

Development of training materials and end-user training planning. Go-Live cutover and Post go-live stabilization and support activities.

Performs GSTD on incident report when necessary. Review system logs for problem identification and suggested resolutions.

Maintain statistical information to help track persistent problems using pre-defined log, and also schedule vendor maintenance and services activities.

Monitor and provide daily reports on system performance to pinpoint performance bottlenecks and on an as needed basis, select various system options and parameters.

Linux Administrator February 2010 - March 2011

PHALANX IT

Build, installed, configured Red Hat Linux servers in a data center environment.

Manage disk configuration using LVM management, and implement hardware and software RAID disk configuration.

Install new servers using kick-start installation, lockdown the servers and perform performance tuning for database installation and configuration.

Monitoring application servers and services using Nagios system monitoring tool.

Implement and support system patch management using yum and rpm.

Administered local and remotely servers on daily basis providing weekly status reports to management.

Supporting data management through on-site & off-site storage and retrieval service.

Troubleshoot and resolve software and hardware problems, interface with vendor technical support to resolve problems and work with other technical staff on supporting their needs.

Respond to security alerts with risk evaluation and monitoring /report on unauthorized access attempts.

Monitor security logs to determine security problems.

UGBS September 2009 – January 2010

Provide administrative support to the investment banking group VP and five of her department directors.

Provide support for specialized tools and operating systems in a Linux environment. Perform system backups and restorations

Install, configure, maintain and administer Linux / UNIX operating systems and components.

Answer telephones and promptly and courteously assist clients and employees throughout the organization.

Maintain calendars, coordinating extensive appointments, meetings and domestic/international travel.

Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

PERSONAL DETAILS

Gender: Male.

Marital Status: Single.

Interest Areas: Swimming, Soccer, Running and Reading.

EDUCATION

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

Computer Network and Cyber Security

UNIVERSITY OF GHANA

Public Administration

Additional Information

Exceptional with multiple Linux Distributions.

Knowledgeable in configuring highly advanced Linux configurations.

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