Manager Customer Service

SAIYED GHULAM MOINUDDIN

E-Mail: ********@*****.***~************@*******.***, Mobile: +919*********, +919*********

BUSINESS ASSOCIATE

Aspiring for senior level assignments in Accounts & Payroll Manager in Accounting Operations, Human Relations with an organization of high repute preferably in Education, FMCG, Travel, Health Services

Preferred Location: Malaysia & Gulf Countries

SYNOPSIS

Achievement oriented professional with over 35 years of rich & diversified experience in Business Development, Finance & Accounts

A strategist cum implementer with recognized proficiency in spearheading operations/ business with an aim to accomplish desired plans and targeted goals successfully

Proficient in formulating budgets, implementing systems/procedures, conducting ageing analysis, preparing key reports to exercise financial control and enhancing overall efficiency of the organisation

Demonstrated excellence in managing the unstructured set up in refined and improved version

A strategic planner with expertise in revamping existing systems & procedures, preparing business continuity plans, designing internal control systems and facilitating effective decision-making

Keen analyst with good negotiation and relationship management skills and abilities in liaising with banks, financial institutions and other agencies

An effective communicator with excellent relationship building, leadership and mentoring skills

CORE COMPETENCIES

Budgeting / Business Planning

Business Development

Financial Planning & Control

HR Operations

Administration

Payroll Management

Accounts & Finance

Liaison & Coordination

Team Building/Leadership

Business Development: Education & Banking Industry

Identifying and developing new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business

Establishing & implementing the short and long range goals, objectives, policies and procedures

Finance & Accounts:

Maintaining statutory books of accounts viz., journal, ledger, cash book and subsidiaries in compliance with time & accuracy norms

Implementing and supervising general ledger and financial reporting processes and on time compliance of accounting standards. Ensuring controls on creditors payment & statutory dues

Recruitment / HRM:

Managing modern HR systems with deftness in maintaining harmonious relations among management and workers through efficient administration

Overseeing the complete gamut of tasks involved in recruitment including sourcing, screening, short-listing the resumes, scheduling & conducting interviews and negotiating salaries

Customization & Implementation of Payroll System for 1000 employees

Team Management:

Managing the gamut of tasks including manpower planning and coordinating with the teams

Leading and motivating the team to achieve pre-set targets

Extra-Curricular Activities:

Junior Air wing NCC Certificate, National Physical Star One Certificate and College Captain of Hockey Eleven. Many Athletic Excellence Certificates

Captain of Cricket Team and General Secretary of Union Bank Sports Club for several years

Playing member and Asstt. Secretary of All India Sheesh Mahal Cricket Club for Ten years

WORK EXPERIENCE

Apr’ 76 – Jan’ 01: Union Bank of India, Lucknow as CTO

Aug’ 04 – Jan’ 15: Integral University/Medical College, Lucknow as Sr. Accountant

20th Apl – July’16 TURBO LMV CARE SOLUTIONS as Corporate Execution Manager

Feb’17- till date: Branch Manager at Tiger Security Guard Services, Lucknow

Key Result Areas: At Integral University & Medical University, Lucknow.

With prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth

Delivering presentations / seminars & product promotion schemes to the prospective clients

Managed Developing relationships with key decision makers in target Market for business development

Interpreting key market trends and patterns to identify opportunities from a range of information sources.

Networking account’s computerization of manual operations, student’s admission & fee management, salary management, personal loan/ advances, audit and bank reconciliation with customized software developed with an outside agency

Prepared payroll on MS excel for 700 plus staff (before computerization)

Managing, supervising hospital revenue collection, MRD supervision, purchase of stationary, medicine and payment of patient diet, blood bank, stationary, medicine & petty cash, outsourcing services and MBBS admission

Preparing submission data of medical faculty for medical college approval to Medical Council of India for MBBS approval

Performing the key role of developing & validating business plans & commercial strategies for maximizing profitability & revenue generation in line with corporate goals

Overseeing the preparation of MIS, monthly Balance sheet and Profitability statement

Recognizing, analysing, recording and presentation data of organizational transactions occurred in the manner required for management, auditors, banks and other outside authorities interacted

Ensuring close monitoring on bank limit, receipts and remittance including the foreign currency sales/ purchase, various projection of profit/ cash as per requirement of top management

Conducting Cash and fund flow analysis and monitoring /control, financial planning and control, profit planning, expenditure budgeting, policies and control thereof for all the divisions

Formulating policy and process for all the departments, implementing control points and allocating to the team for day to day control

Highlights across Tenure: At Union Bank of India, Lucknow.

Recruitment, Business Deployment, Assessing Staff Strength, Payroll and Attendance Verification.

Identification of vacancies, verification, related communication with Branches/Offices.

Introduction of Transfer Diary to end many Industrial Disputes and follow up gone a long way in solving problems at Branch Level as well as Zonal Level. I got much appreciation from the Zonal Head Mr A K Govadia.

Business Development, Customer service, Computerization of Branches and Quality Improvement drive.

Established, run and managed Union Bank Sports Club, recognised by Bank’s Sports Control Board, Head Office, Mumbai as General Secretary/Treasurer/Vice President and also as Captain of Cricket Team.

Organised many District, State and All India Level Inter Bank Tournaments in various sports specially Inter Bank Cricket and Table Tennis at Lucknow as Organising/General Secretary.

EDUCATION

Master of Arts from University of Lucknow in 1975 in Literature, Urdu

Bachelor of Arts from University of Lucknow in 1973 in Major Subject - Economics.

Cleared Computer Competency Exam for Promotion as CTO.

IT SKILLS

Well versed with:

oWindows OS and MS Office Suite

oSQL Server based Accounting / Admission/ HR / Payroll Software Implementation/working

oOnline supervising and working experience of Computer working for more than 20 years

oActive and working Team Leadership for more than 10 years.

oIn Charge of Purchase/Receivable/Payable at a private University for 10 years.

PERSONAL DETAILS

Date of Birth: 17th October, 1953

Languages Known: English, Urdu, Hindi and Arabic (beginner)

Address: 8/883/2, Picnic Spot Road, Vikas Nagar, Opp. Khurram Nagar Girls College,

Lucknow-226022, Uttar Pradesh, INDIA

Passport Details: Valid Indian International Passport Valid through 2009- 2019, No: H4895103

Reference: Dr Irfan Ali Khan, Registrar, Integral University, Lucknow, PH: 918*********

Mr Ahamd Raza, Finance Officer, Integral University, Lucknow, 915*********

Mr. Syed Umar Amin, Researcher-Computer Science at King Saud University, Riyadh, KSA- Mobile Phone +966*********

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