Customer Service Administrative Assistant

WENDI M. MANN

Santa Clarita, CA ***** *********@*****.***

C: 661-***-****

SUMMARY

Enthusiastic, motivated professional with excellent customer service, organizational and communication skills. Develops, executes and implements policies and procedures and streamlines processes maximizing results. Maintains a high level of integrity and confidentiality and possess a solid work ethic. Replaces challenges and opportunities with comprehensive yet practical solutions. Positive demeanor with a fair and equitable management style. History of advanced employee relations and problem solving through team building and mentoring. Excellent time management skills with meticulous attention to detail.

EXPERIENCE

Administration and Management:

Explored and made executive decisions regarding all vendors

Entrusted as sole purchasing agent for supplies and capital expenditures

Initiated and organized office procedures

Coordinated activities of personnel

Maintained financial records

Prepared/maintained records of attendance and performance

Interviewed and recommended prospective hires

Obtain substitutes for absent employees in private school

Trained personnel

Directed maintenance, supplies, mail and file service

Answered telephone and correspondence

Maintained all student records

Co-creator and Director of “See LA Through the Eyes of Einstein” Summer Camp Program

Marketing Director:

Designed and created spreadsheets and documents used as templates for all AEA schools

Edited digital camera photos and incorporated them into all forms of advertising

Arranged and gave all tours to prospective students and families

Designed newsletter, ads for publications, stationary artwork for printers, company profiles, property profiles, set-ups, and forms

Maintained school website and newsletter

Co-Created a Summer Program which was the highest contributing fundraiser, raising over $26,000.00 each year

Bookkeeping:

Prepared bi-weekly payroll for up to 250 employees

Responsible for AP and AR

Reconciled all accounts monthly, entered month end journal entries related to financing and accounting

Calculated and distributed commission splits for in-house and outside Brokers and Landlords

Foreign currency ordering, exchange and balancing

Handled collections

Responsible for customer service regarding all aspects of the customer's account(s)

Computer entries of financial transactions

Created and maintained all spreadsheets for incoming payments

Software/Technical Skills:

Quickbooks, Microsoft Office, Adobe Photoshop, Power Point, PowerSchool, Blackbaud, Google Docs, K-12 Online, Blackboard Connect, AptaFund, Boonli, CharterVision, PEX

EMPLOYMENT

Office Manager/Administrative Assistant 2010-09/08/2017

Albert Einstein Academy of Letters, Arts, and Sciences, Valencia, CA

Business Administrator 2000-2009

Sierra Canyon School, Chatsworth, CA

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