Customer Service Manager

Jermaine Ellis

** *********** *****

St. Matthews, SC 29135

Mobile: 803-***-****

Email: ***************@*****.*** ***************@*****.***

OBJECTIVE

Self-motivated supervisor with ten years of experience in managing and leading successful teams toward achieving company goals. I am looking for an opportunity with a company that will utilize my skills and ideas to help the company grow.

SUMMARY OF QUALIFICATIONS

Operations Management

Strong leader

Customer Service Skills

Monitoring

Staff Development

Inventory Control

Extremely organized

Excellent analytical skills

Scheduling

Creative

Interpersonal Skills

Strong verbal communication

Issue resolution

Motivational

Collaborative team member

Computer proficient

Reading comprehension

Contract and Sales

Training and Development

WORK HISTORY

Human Technology Inc. (Michelin) Lexington, SC – Supervisor

2016- PRESENT

Enforce safety and sanitation regulations.

Hire, train, evaluate, or discharge staff or resolve personnel grievances.

Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.

Supervise more than 50 employees, keep records of attendance and hours worked.

Recommend and implement measures to motivate employees and to improve production methods, equipment performance and product quality.

Monitor each station of the manufacturing process to ensure maximum efficiency.

Confer with shift managers on hourly and daily activities on production issues.

Prepare and maintain production reports or personnel records.

Consolidated Systems Inc. – Team Leader

2010-2016

Supports team manager and performs management duties when manager is absent or out of office.

Assists management with hiring processes and training of new employees.

Develop strategies to promote employees adherence to company regulations and performance goals.

Conducts team meetings to update members on best practices and continuing expectations.

Provides quality customer service including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

Communicate deadlines and sales goals to team members.

Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Snider Tire – Quality Inspector, Team Leader

2000-2010

Inspect, test and measure product for conformance to specifications.

Recorded inspection and tested data such as weights, temperatures, grades and moisture content.

Marked items with details such as grades, acceptance and rejection.

Report to management with daily reports.

Provided onsite training.

Successfully led key projects which resulted in positive outcome.

Conferred with management to resolve employee and customer problems, complaints and grievances.

EDUCATION

University of Phoenix – B.S. Degree in Business Administration 2016

Calhoun County High School, St. Matthews– High School Diploma 1994

REFERENCES

Furnished Upon Request

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