Manager Customer Service

Lizbeth Rios

Lakeland, FL ***** 203-***-**** *********@*****.*** www.linkedin.com/in/lizbeth-rios-7646225a

Office Manager

A highly-qualified, respected, and results-driven Administrative, Customer Service, and Office Management professional with 15+ years of combined experience across multiple business sectors. Recognized for the innate ability to join operational efficiency, technical knowledge, and relationship management in growing business efficiencies, revenues, and developing strong customer bonds. Hands-on proactive leader with the ability to employ superior communication and interpersonal skills in all tasks and projects.

Core Competencies

Creative Problem-Solving ~ Scheduling ~ Recordkeeping ~ Office Administrative Tasks ~ Technologically-Savvy including: Osc2or, QS1, Rescot (DX), Oasis, Cisco Phone System, NetFran system, ADP E-Time, Manager Center, Lawson Financial, OmniView, Esker, Lotus Notes ~ Network Usage ~ Microsoft Office Suite ~ Microsoft Access ~ Microsoft Visio ~ Microsoft One Note ~ Communications ~ Leadership ~ Bilingual: English/Spanish ~ Working Well Under Pressure ~ Teamwork ~ Self-Motivated ~ Customer Support ~ Client Relationship Building ~ Creativity ~ Organization ~ Exceeding Goals

PROFESSIONAL EXPERIENCE

Advanced Care Scripts (A CVS Entity), Orlando, FL Office Manager 10/2014 – Present

Administratively support the GM, VP, and leadership team; manage routine/ad-hoc administrative functions; and plan/execute company-sponsored employee events and meetings.

Create/update employee files to ensures accurate recordkeeping aligned with accreditation standards, State, and Federal guidelines, and company requirements.

Help onboard large groups; assist with calendar/and travel arrangements and prepare travel and expense documents.

Collaborate with Facilities, Management, HR to implement needed changes.

Key Achievements

Earned a reputation for superior project planning abilities for activities that impacted 500+ colleagues.

Collaborated with several teams to coordinate various goals and unify efforts for overall company success.

Edible Arrangements, Wallingford, CT Call Center Representative 06/2008 – 05/2013

Processed incoming phone calls from customers to place orders, or compliments; conducted research and resolved issues.

Quality checked system entries and assisted customers via web chat with product information and ordering.

Supported management teams on projects as needed.

Key Achievements

Assisted in the creation of a standardized training program currently in use for the call center.

Established a tracking system for productivity standards.

Omnicare Pharmacy of CT, Cheshire, CT Administrative Supervisor 09/1999 – 10/2014

Supported Regional Clinical VP, CEO, VP of Consulting Services, and 21 Field Pharmacy Consultants/Representatives; managed the daily activities of up to 12 direct reports; and created/coordinated the delivery of 184+ pharmacy monthly and quarterly reporting. Maintained supply inventories.

Managed/expedited short-term and on-going projects; helped coordinate the training of new hires and for existing staff in new company focuses; and maintained attendance for monthly meetings.

Researched Federal/State regulations and wrote corresponding policies.

Maintained records of key personnel/clientele; used eTime to track employee attendance, PTO, and schedules; processed account invoices for payment and for continued services; and audited/balanced petty cash fund.

Coordinated education programs, tradeshow, and exhibitions and ensured corporate trainings/initiatives were completed.

Key Achievements

Beta tested proprietary systems and assisted in the development and configuration of the systems.

Standardized processes and established a tracking system for remote workflow process.

Coordinated annual regional clinical programs including CEU submissions.

Additional experience as a Pharmacy Technician/Medical Records with Omnicare Pharmacy of CT.

EDUCATION

(In progress) Bachelor of Science, Business Management, Bryant & Stratton College, Online

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