Manager Customer Service

Graham H. Boardman

**** ******* ****

Mount Pleasant, SC 29466

781-***-**** • **********@*****.***

Profile: Accomplished professional with a track record of consistent success in challenging, highly competitive environments. High level of initiative; skilled independent time manager. Able to rapidly assimilate new information / training. Versatile, persistent and hard working, with a proven ability to handle significant areas of responsibility.

• Successful domestic and international purchasing, sales and account management experience.

• Very strong planning, organizational, market/product research, writing, negotiation, client

relations, and presentation skills.

Experience: Starboard Exchange, Inc Salem, MA / Mt. Pleasant SC

A small independent distributor of high-end electronic components with focus on lead time purchasing.

President / CEO (2012-Present)

Responsible for overseeing day to day operations of the Company. Develop and maintain business relationships to mitigate risk in supply chain while maximizing ROI. Develop and negotiate pricing with vendors on global basis to ensure customers attain best pricing possible. Frequent travel for face to face meetings in Mexico, Europe, and Asia.

S. G. Industries Beverly, MA

A highly respected independent distributor of electronic components to manufacturers in the telecom, medical device, consumer products, military and defense industries. SGI has headquarters and warehouses in Beverly, MA, as well as satellite offices in Guadalajara, Taipei, Manila, and Penang.

Senior Buyer / Buyer / Account Manager (2005-2011)

Responsible for independently managing multiple key OEM and CM accounts. Build and manage enduring quality relationships with CFOs and Purchasing Managers, on a domestic and international basis. Serve as buyer for clients in Europe, Asia, and the U.S. Perform industry-specific market research. Conduct on-site client visits as necessary to strengthen relationships, both in the U.S. and abroad.

• During long term tenure, have consistently achieved rankings in the top 20% of buyers for

gross profit.

Beverly Port Marina Beverly, MA

A major area marina with more than 300 vessels as well as a boat and marine product sales operation.

Operations Manager (2005)

Responsible for managing day-to-day operations. Delegated specific work orders to service and yard managers to ensure satisfactory delivery of service to customers.

• Selected for up front position serving as liaison between Beverly Port Marina and its clientele.

• Contributed in areas of sales and customer service in a variety of challenging situations.

Cardigan Mountain School Canaan, NH

English and Writing Teacher / Advisor / Lacrosse Coach – summer session (2004)

Responsible for planning, development and creation of curriculum for two English and two Writer’s Workshop classes. Effectively coordinated time and resources to balance workload, tests, projects and deadlines. Wrote end-of-session evaluations. Also served as a dorm parent, student advisor and lacrosse coach.

Math Teacher / Student Advisor / Lacrosse Coach – summer session (2003)

Scope of responsibility similar to 2004 summer session position.

• Based on reputation and abilities, recruited by Cardigan School for these positions.

Holderness School Plymouth, NH

Assistant Coach, Boys Varsity Lacrosse – two training camps (2003, 2004)

Coached the varsity team at spring training camp, Royal Palms Tournament, Cocoa Beach, FL.

• Recruited for this position during junior year at Hobart College.

Education: Hobart College Geneva, NY

Bachelor of Arts Degree (2004) Major: American History. Minor: American Studies.

Holderness School Plymouth, NH

Graduate (1999)

• House Leader, Job Crew Leader, Blue Key Society (tour guide)

• Captain, Varsity Lacrosse (junior and senior years), Northern New England All Star

Cardigan Mountain School Canaan, NH

• Faculty Prize, President’s Education Award, Job Crew Leader, Green Key Society (tour guide)

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