Customer Service Microsoft Office
Resume:
Billy Rehman
Richmond, Texas 77406
**********@*******.***
Key Skill Areas
Customer Service
Technical Support
Customer Retentions
Business Case Analysis
Entrepreneurship
Inside Sales
Professional Experience
Zions Bancorporation
Multi-bank holding company with subsidiaries which perform commercial banking operations, mortgage banking services, international banking services.
Contact Center Specialist HOUSTON TX, 08/07/2015- 07/20/2017
Responsible for handling customer service inquires and problems via telephone for various banking departments and affiliates.
Assist customers with questions regarding checking & savings accounts, loans, bank cards or other banking needs.
Interacts with other departments, clients and prospective clients.
Maintains documentation and records of customer inquires, complaints and services implemented.
Responsible to promote banking products and/or services.
May assess needs and suggest/promote alternative products or services.
Assists with other duties as assigned
Pentair
Pentair is one of the world’s leading manufacturers and marketers of valves, actuators and controls, providing market-leading products, services and solutions, for the most challenging applications throughout oil and gas, power, mining, chemical, food and beverage and building and construction industries.
Data Entry/Production Scheduler HOUSTON TX, 05/07/2013-2/2/2014
In charge of receiving and entering customer orders to be scheduled for production.
Planned, organized, directed, and controlled daily operations.
Analyzed work flow and scheduled customers based on material availability, machine capacity and constraints
Monitored and evaluated productivity
Reviewed and analyzed monthly production plan against target volume against capacity and resources
Encoded and analyzed data in SAP
Academy Sports and Outdoors
Academy Sports and Outdoors is a premier sports, outdoor and lifestyle retailer with a broad assortment of quality hunting, fishing, and camping equipment and gear along with sports and leisure products, footwear, apparel and much more.
Customer Service Specialist HOUSTON TX, 08/03/2012 – 01/20/2013
Place customer orders over the phone while meeting and exceeding penetration and productivity numbers.
Provide customer service and answer general product questions
Resolve customer service issues regarding orders by establishing rapport with customers while meeting call metrics
and service guidelines
Provide adjustments on unauthorized charges and finance charges
Provide recommendations to customers for convenience services, while reinforcing brand image.
Top Performer at Academy Sports and Outdoors.
U.S. Bank Voyager Fleet Systems
Fleet Card provides an array of fuel, maintenance and service solutions that greatly simplify fleet management.
Authorizations/ Customer Service Agent HOUSTON TX, 2011 TO 2011
Conduit for vendors to process transactions and receive compensation for finished work.
Provide customers with tools to manage expenses related to a fleet of vehicles for extensive fuel and maintenance needs. Responsibilities include assist with billing inquiries, card issuances/cancellations.
Additional service includes authorizing use of the Voyager fleet card within defined parameters.
Troubleshoot issues with constant communication via email and over the phone with Fleet Managers to promote and strengthen the relationships.
Build long-term customer relationships with responsibility to designated accounts.
GOFIGURE
GoFigure’s primary focus is creating a high quality software product that effectively manages members and customer information
TECHNICAL SERVICE AGENT HOUSTON TX, JUNE 2007 TO 2010
Support the end user over the phone and by email with use of iGoFigure software with duties including troubleshooting customer needs providing work around, Solving all technical issues within the scope of our business. Additionally I am responsible for documentation and logging issues, monitoring configuring and installing software from host site.
Earned solid reputation for resolving complex issues and providing exceptional customer service
Ensured call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
Worked with team to develop key policies and procedures currently used in all departments
Created detailed and timely documentation of technical issues to software development team for all Tier 2 issues where resolution required additional research and resolution
Resolved an average of 250 inquiries in a given work week, exceeding weekly targets by 25+% consistently
Met key performance benchmarks in areas of speed accuracy and volume
Troubleshooting user problems relating to Operating System issues (Win9x, NT, Windows: 2000, ME, XP, Vista, 7 )
Performed upgrades, installation of software and drivers
Set user rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates
Professional and Technical Skills
Languages: Fluent in English, and familiarity with Spanish
Technical Skills: Windows and Mac Platforms, Microsoft Office, Word, Excel, PowerPoint, SAP, QuickBooks, Visual Basic
80 w/min typing speed, Davox Dialer Call Center / Cacs Software / Unison /Cubs
Education
Bachelors / Administration (BBA) – Prospective graduation May 2019
University of Houston, Houston Texas
Member of the American Marketing Association and Finance Association
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