Customer Service Marketing

Catherine O. Lacson

094*-******* / 092*-*******

**********@*****.***

** *.***** **. *** Roque Navotas City

Desired Job Position

Office Staff

Experience Highlights

Supervising

> Reports to Reception Manager. Ensure Outstanding customer care at all times. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Performs other duties as assigned, requested or deemed necessary by management.Work delegation. Departmental liason. Lead brief employees meeting.

Administrative Support

> Document control. Data entry. Responded to clients inquiries in a courteous manner within scope of knowledge and authority.Maintained accurate, up-to-date confidential client files.Prepared monthly reports and marketing plan. Business writing. Participated in staff recruitment, orientation and issuance of uniforms.

Customer Service & Reception

> Multi-line telephones.Screening calls.Account verification.Assisted walk-in clients and referring them to appropriate staff members. Appointment scheduling. Handled customer complaints.

Cashiering

> Responsible for managing all the credit card and cash transactions. Maintained thorough knowledge of store merchandise to provide helpful advice to customers.

Professional History

Zest-O Corporation, Caloocan City, Billing Clerk, January 2016 – April 2016

Nails Ladies Beauty Center, Abu Dhabi, UAE, Reception Supervisor, February 2014 – May 2015

Nails Ladies Beauty Center, Abu Dhabi, UAE, Receptionist, March 2010 – March 2013

Avesco Marketing Corporation, Manila, Secretary, April 2007 – February 2010

Rustan’s Super Center Inc.., Quezon City, Cashier, October 2006 – March 2007

Mi Casa Foods Corporation, Manila, Senior Cashier, December 2005- June 2006

Jollibee Foods Corporation, Manila, Administrative Crew, May 2005 – November 2005

Blooming Rose Foods Corporation, Navotas City, Food Attendant, August 2003 – September 2004

Academic

Bachelor of Science in Business Administration Major in Marketing The University of Manila 2001-2005

Internship: Department of Public Works and Highways, Accounting Dept. Manila Office 2004

Organization: Junior Achiever of the Philippines Inc., VP-Finance 2003

Awards

> 2nd Honarable Mention Convergys Career Academy Nov 05-18 2016 Conducted by: Mr. Ryke Aludia Ulzoron (American Culture and Accent, Basic Customer Service and English Grammar)

>Most Compassionate Convergys Career Academy Nov 05-18 2016 Conducted by: Mr. Ryke Aludia Ulzoron

>Nominee for Secretary/Clerk of the year Avesco Marketing Corporation Jan 09,2010

>Certificate of Achievement 2nd Place in the game of Volleyball Dec 29, 2007 2nd Avesco Volleyball & Basketball Tournament

>Pinakamahusay sa Matematika Navotas National High School Mar 25,1998

>With Honor Daanghari 1 Elementary School March 25,1992

Skills

> Microsoft Office, Front Office Administration,

Hobbies

Scrapbooking, Volleyball, Cross-stitch Making

Character References

Ms. Lujessa L. Cabigas, Accounting Specialist

Gama Foods Corporation, Cebu City Phils. 091********

Ms. Aiza B. Malillin, Marketing Manager

Nails Ladies Beauty Centre, Abu Dhabi UAE ****@*****.**

I hereby certify that the information contained in this application is true and correct.

Applicant

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