Business Manager / Customer Service

B.J. (BARBARAJEAN) GAGE

*** ******* ****, ******, ** 02067

*********@*****.***

Home: 781-***-**** / Cell: 339-***-****

BACKGROUND SUMMARY:

Successful manager with experience in the administration of nonprofit organizations. Held management positions of increasing responsibility in finance and human resources, with additional experience in operations and audit preparation. Record of achievements in the following areas: developing standardized policies/procedures and streamlining money counting operations, human resources management, program development, realigning department responsibilities to improve efficiency and customer service, and coordinating in-house staff training.

WORK EXPERIENCE:

Archdiocese of Boston:

Catholic Parishes of Stoughton Collaborative, Stoughton, MA Collaborative Business Manager (St. James & Immaculate Conception Parishes) - 8 mos.

Areas of responsibility: payroll, money counters, insurance, vendor relations, online giving, maintenance contracts, management of parish operational and financial records including operating budget, and all other parish-related revenue and expenses. Oversaw fundraising techniques, major repairs, renovations, and capital projects in accordance with Archdiocesan policies. Implemented Archdiocesan human resource protocol and managed CORI (Criminal Offender Record Information) reporting.

Experience with a broad range of business-based software, including database, ERM, and financial systems coordinated for two parishes and the training of new users to these systems.

Also answerable for sacramental record keeping, weekly bulletin, arranging and conducting meetings and participated in continuing education courses for ongoing development. St. James Catholic Church, Stoughton, MA

Business Manager - 6 yrs., 4 mos.

Administrative Assistant/Office Manager- 5 yrs., 2 mos. Saint Michel Liturgical Arts, Norwood, MA

Retail Manager & Associate Buyer - 7 yrs.

Managed purchasing, inventory, showroom layout, and advertising design.

Introduced office computer systems, email, and internet access.

Originated store web presence working directly with developer on creative design and content.

Created and produced original techniques for printing personalized memorial cards that resulted in a superior product compared to industry standards and increased sales. B.J. Gage, page 2

California State University Northridge (CSUN), Edwards AFB, CA Distance Learning Facilitator - 1 yr., 3 mos.

Sole CSUN representative for military installation satellite location providing graduate program education opportunities to military and civilian personnel.

Managed broadcasted masters program via Television Network; oversaw smooth flow of video production and technical support of classes.

Liaison between University and Air Force Education Office, represented CSUN during building expansion and upgrade, promoted continuing education base wide. Jerome Ettinger, M.D. (General Surgery), Los Angeles, CA Office Manager / Medical Assistant - 1 yr., 4 mos. Performed both Front Office management and Back Office medical duties for a busy Los Angeles private practice.

Handled billing, insurance forms, patient records, and patient relations

Assisted with in-office surgeries/procedures, patient histories, cared for instruments and exam rooms

William V. Palluotto, M.D. (OB/GYN), New Haven, CT Office Secretary / Medical Assistant - 10 mos.

Duties included: both clinical/clerical.

Perform routine administrative and clinical tasks to keep the physician’s office running smoothly

Assisted with in-office surgeries/procedures, patient histories, testing, chaperoning, supply maintenance, and cared for instruments and exam rooms EDUCATION: Certified Business Manager, Archdiocese of Boston Graduate Archdiocese of Boston - Business Manager Program A.S. Degree Middlesex Community College, Middletown, CT TECHNICAL SUMMARY: Microsoft Office, Microsoft 365 & One Drive, Outlook, Microsoft Word, Excel, Access, PowerPoint, Windows and its components. IOI Payroll System, BAS Benefit Allocation Systems, Quickbooks, ConnectNow ParishSoft Church Software and Web Solutions.

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