Customer Service Sales
Resume:
Simone Saunders
**** ******** **. *** ****, West Des Moines, IA 515-***-**** ************@*****.***
Objective
My name is Simone Saunders. I am seeking employment with a company that allows me to utilize my interpersonal and technical skills, while, also challenging me to learn and develop new ones. My most recent employer was National Publishers Services LLC (formally known as Circulation Specialists Inc) as fulfillment coordinator in the publishing industry. I gained professional business experience and it broadened my view of what I previously had considered for careers. I am a quick learner and function well in fast paced environments so although I had no office or publishing experience I did well. I am detail oriented with a working knowledge of the Microsoft Office Suite. I am also familiar with running reports on various databases so I am confident that I would quickly adapt to any new system. Also by the end of my employment I was doing the invoicing for publishers such as Today Media which they alone had nine titles. I wasn’t really interested in the actual publishing portion but the data analysis and getting the opportunity to dive deeper into Microsoft Excel, working with pivot tables and vlook ups, was an experience I thoroughly enjoyed.
Education
GED 0CTOBER 2008 DMACC
CIS 2016 SIERRA COLLEGE
Skills & Abilities
TIME MANAGEMENT
In my previous position everything ran on a tight schedule due to deployment dates of the publications. I assisted with and eventually began constructing production schedules that dictated not only matters involving production of the magazine but also when the customer invoices and renewal forms were being sent out.
MARKETING/SALES
I have three years’ experience in sales and marketing. While employed for a marketing company (Crossmark) as an event specialist showcasing products and gathering data from potential customers and reporting to my supervisor.
COMMUNICATION
Having worked in sales and customer service I am very comfortable speaking to groups and individuals and can express myself in a clear articulate fashion. A big part of communication is also listening in my opinion. I found that actively listening and engaging with clients makes the encounter run smoother and makes it more enjoyable for all parties.
LEADERSHIP
I haven’t held the title of a leadership position however I am team oriented. A solid team that can work together fluidly is a key component to the success of a business in any industry. On several occasions I have had to create plans and directives to bring teams together and being that I feel open communication aids in innovation and creativity initiated meetings to discuss not only issues but brainstorming sessions.
Experience
FUFILLMENT COORDINATOR CIRCULATION SPECIALIST INC. JAN 17 – PRESENT
Salary 33,000 annually
Analyze and run data reports on subscribers.
Create production schedules.
Assist in publishers converting to different fulfillment houses and their varying reporting systems.
Review invoices.
Track customer bills and renewals on spreadsheets.
Act as point of contact between publisher and other divisions such as the circulation team.
Data entry and general office admin.
CUSTOMER SERVICE/CASHIER SAKS OFF 5TH MAR 15 – DEC 15
Salary 9.00 - 9.55
Greeting customers.
Assisting customers finding products
Sign customers up for rewards and credit cards
POS transactions
Nightly Deposits
SERVER TOGOS/BASKIN ROBINS MAR 15 – JUNE 16
Salary 9.00 – 10.50
.Building sandwiches
Greeting customers.
Providing excellent customer service in a timely manner.
Cash handling.
Inventory counts.
Following food safety best practices.
EVENT SPECIALIST CROSSMARK OCT 13 – DEC 14
Salary 14 – 14.50
Conducting product demonstrations.
Setting merchandising displays.
Interacting with potential customers and reporting their opinions.
Helping develop marketing strategies to further the client success.
OVERNIGHT STOCKER TARGET APR 11 – AUG 11
Salary 10.50
Unloading shipments.
Stocking merchandise.
Price auditing.
SEARS CASHIER MAR 11 – JUNE 11
Salary 8.50
Cash handling.
Greeting customers.
Performing exchanges/returns.
Assisting customers with in-store online orders.
BARISTA SAFEWAY AUG 08 – AUG 10
Salary 7.50 – 8.35
Cash handling.
Creating quality drinks.
Training new employees.
Taking inventory.
OFFICE ASSISTANT FAMILY PLAN 2000 FEB 07 – JUNE 08
Salary 8.00
Setting appointments.
Taking messages.
Filing.
Copying/faxing documents.
References
Lori Hetherington
Fulfilment Director (National Publishers Services)
*************@**********************.***
Curtis White
Owner (Family Plan 2000)
Tia Wright
Lead Event Specialist (Crossmark)
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