IT Manager

Jerry J. Azzato

Lakewood, California • *******@*****.***

Information Technology Manager

I am an IT Manager with a project management background who loves to share my ideas and experience on how to improve the service delivery of the IT department. I have a strong knack for solving problems and getting people with diverse backgrounds to work together cohesively. I get great joy out of coaching and mentors others and watching them grow. With my lead by example style, I am not afraid to roll up my sleeves and do what it takes to get the job done.

AREAS OF EXPERTISE

Team Leadership • Requirements Gathering • Best Practices • Vendor Management • Procurement Troubleshooting & Issue Resolution • Risk Management • Process Improvement • Service Desk Project Management • Change Management • Negotiating • Forecasting • Cost Estimating

PROFESSIONAL EXPERIENCE

Carmella’s Kitchen• Lakewood, CA

Operations Manager 2016 – 2017

Carmella’s Kitchen is an Italian food catering business. I was brought in to strategize the facilities planning process for converting a catering business into a full-fledged restaurant. I got the job when Carmella’s Kitchen was opening a facility in Lakewood and my previous employer laid me off.

I conceptualized all technical aspects including POS, space planning, AV menu display, digital signage, site security and company website

I reduced operating costs 20% by negotiating prices with vendors for restaurant equipment and food supply.

I coordinated five community events that resulted in new business for the client.

WSP Parsons Brinckerhoff • Orange, CA

IT Program Manager 2011 – 2016

Parsons Brinckerhoff is a 125-year-old Civil Engineering company with 150 offices throughout the US and approximately 10,000 employees. During my tenure as IT Manager, I displayed great leadership and success managing IT projects, which led to my promotion to IT Program Manager. In this role, I led project-based teams of up to 30 people throughout all project phases including planning, implementation and go-live support for all office relocations.

I maintained and presented a program dashboard for senior executives that identified key risks and outlined a mitigation plan for each of those risks.

I spearheaded development and implementation of company-wide Office Standards Playbook to streamline cohesiveness of the Facilities department and IT department’s ever-evolving workplace strategy.

I removed a pain point of constant delivery issues of project materials by developing an interactive process via an internal SharePoint site and a Bill of Material template that both the IT and Procurement departments would utilize to coordinate activities.

I took over the reins of the Skype for Business Implementation project and integrated it with my Office Relocation program by streamlining processes and effectively managing resources.

IT Manager 2003 – 2011

Parsons Brinckerhoff is a 125-year-old Civil Engineering company with 150 offices throughout the US and approximately 10,000 employees. I was brought in to improve the service delivery of an IT department that was in disarray.

With my colleague the IT Manager on the East Coast, we created and implemented new IT policies and procedures that shaped the outstanding IT department that is in place today.

I hired and mentored eight direct reports to fill the role of local IT support in our biggest offices.

I played a key role in the design and implementation of their ServiceNow platform.

I was recognized for demonstrating exceptional teamwork and leadership skills in the successful merger of all business systems (ERP, CRM, Finance, Service Desk, etc.) related to the acquisition of an Engineering firm.

Fujitsu Business Communications• Anaheim, CA

Service Desk Manager 2000 – 2003

Fujitsu Business Communications was a branch of Fujitsu that specialized in building PBXs. I was contracted at Fujitsu through my previous employer Online Connecting Point then Fujitsu bought out my contract and made me a permanent employee. I was brought on to provide leadership to their in-house IT team and reduce some of the companies overhead cost.

I conceptualized and implemented an in-house Help Desk that eliminated use of outsourcing for technical support improving the time it was taking to resolve end user issues reducing their downtime by 40%, which resulted in an annual companywide savings of approximately $180,000.

I negotiated price reductions of computer hardware and IT services from multiple vendors, which resulted in annual savings of approximately $75,000.

IT Specialist • Online Connecting Point – Irvine, CA 1995 – 2000

Education and Training

Associates of Art, Electronics and Computer Technology • DeVry University • Woodbridge, New Jersey

Technical Certifications

Certified ITIL V3 Foundations •Certified Novell Administrator (CNA) • A+ Certification

Microsoft Certificate of Achievements in MCSE Courses • Security

Professional Development

Leadership Soft Skill Courses •Completed PMP Training Courses • Agile• SCRUM

Platforms: All Windows Operating Systems, Mac OSX / Tools: ServiceNow, Google Apps, Visio, Project, SharePoint, Oracle, Epicor / Hardware: Cisco, HP, Dell, IBM, Apple

Contact this candidate