Customer Service Sales

EVA GUZMAN

*** **** ***** **., *** ***

Wheeling, IL, 60090

Cell phone # 224-***-****, e-mail address: ******.**@*****.***

OBJECTIVES

A challenging position as a Medical Assistant, where strong communications, analytical, polished and dedicated customer service skills will contribute to efficient operations in progressive Medical Office Setting and will provide me with the opportunity of both development and growth.

QUALIFICATIONS

PERSONAL SKILLS

●Effective listening skills and empathic to need of others.

●Positive thinker, self-motivated, and goal achiever.

●Detail oriented, professional with an excellent work ethic.

●Ability to work effectively with individuals of diverse backgrounds.

●Strong customer relation skills, able to make patients feel calm and comfortable

●Fluent in English and Spanish (writing and speaking)

CLINICAL SKILLS

●Intramuscular, subcutaneous and intradermal injections

●Venipuncture, butterfly, syringe and capillary puncture blood draws

●Lab test such as urinalysis, glucose, ESR, hematocrit and hemoglobin

●Electrocardiograms (ECGs) and vital signs

●Room preparation and equipment sterilization

●Disposing of hazardous waste and other materials

●CPR, OSHA and HIPAA Certified

ADMINISTRATIVE SKILLS

●Professional customer service

●Highly organized and effective in time management

●Coding knowledge and medical records maintenance

●Medical terminology knowledge

●Excellent computer skills in MS word, excel, outlook and access

●knowledge of Electronic Health Records (epic)

EDUCATION

Harper College

August 2017-present

Nursing degree

Northwestern Suburban College, Rolling Meadows, IL

January,2017-june, 2017

Medical Assistant Certificate Program

St. Augustine College

08/2010- 8/2013

Social work

CBTIS 217, Guanajuato, México

diploma in business administration

08/2006-07/2007

WORK HISTORY

SUNSET FOODS, Northbrook, IL. 08/2012- 10/2015 Scanning and pricing clerk

●Pin, paste, sew, tie tags, or labels to article; Perform scan audits according to schedule

●Monitoring sales events for accuracy in scanning and signage; maintains current knowledge of weekly ad items and ensures pricing integrity.

●Research discrepancies and notifies Help Desk (corporate scanning office) with pricing exceptions, and errors.

●Establishing and maintain good communication between Grocery Clerks and Scanning Coordinator.

●Represent the store to sales representatives and vendors in a positive and professional manner.

TCF BANK, Highland Park, IL 05/2012-08/2012 Sales associates

●Greet customers entering establishments.

●Issue receipts, refunds, credits, or change due to customers.

●Accept cash and checks for deposit and check accuracy of deposit slip.

●Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency.

●Receive and verify loan payments, mortgage payments and utility bill payments

●Answer inquiries regarding checking and savings accounts and other bank related products

●Attempt to resolve issues and problems with customer's accounts

●Advise on and promote bank products and services to customers, Initiate and open new accounts

SUNSET FOODS, Highland Park, IL 11/2007-06/2012 Customer service representative

●Confer with customers by telephone or in person to provide information about products and services

●Check to ensure that appropriate changes were made to resolve customers' problems.

●In-put employee's schedule into a respective program.

●Ordering a large cash amount and counting it.

●Balancing cashiers drawers.

●Cashing checks and handling money.

●Entering financial statistics into a data system.

●Comparing and introducing data sales of every individual department.

REFERENCES: Upon request.

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