Customer Service Engineering

P a g e *

**** ******* *****, ******, ** ***** Cell: 440-***-****

E-mail: ***********@*****.***

Don Chapin

Objective Experienced engineer looking for a new opportunity in a field that offers diverse responsibility in technology, leadership, and operations. Professional

Experience

9/2016 – Present Parker Hannifin Elyria, OH

Value Stream Engineer

Maintained all engineering documents for the plant, including drawings and test procedures.

Developed a program to track engineering tasks and using the data obtained increased engineering on time delivery from 60% to 74% in only 3 months.

Developed an engineering helpdesk ticket system that allowed anyone to enter an issue found electronically from three different facilities.

Developed a bill of material generator for a configurable mobile hydraulic product line which decreased assembly and bill of material errors by 75%.

Assembled and participated in work groups to solve challenging design, assembly, and process issues.

Maintained and set up part numbers and bill of material for new and existing products.

Redesigned and modified existing parts and assemblies to meet customer’s requirements.

Led a team tasked with creating a training schedule and new hire development which resulted in a 30% increase in new hire productivity.

Led high performance team for out-going employee processing which improved recruiting speed by 25%.

2011 – 9/2016 Parker Hannifin Wadsworth, OH

Value Stream Manager

Managed engineering, customer service and production in the Wadsworth, Ohio and Massachusetts locations.

Launched a new service center in California including production floor layout and inventory.

Developed a new production flow system which resulted in a 25% productivity improvement.

Led a team the developed a Kanban system for aluminum extrusion which resulted in a 20% reduction in inventory and increased on time delivery by 10%.

Facilitated and led high performance teams for engineering, customer service, and production teams.

Implemented a barcode system for picking components that reduce returns by 60%.

Managed inventory by working with supply chain on quality issues, Kanban levels, and ‘Plan For Every Part’ analysis to minimize the stock levels.

Implemented many Lean initiatives, such as, day by the hour, team improvement boards, 2P events, value stream tracking center, site tracking center, run the business meetings, 5S, and Kanban system.

Worked with accounting to develop weekly, monthly and yearly projections on P a g e 2

shipments and entry, while proposing and working on ideas to reduce costs.

Partnered with human resources in all aspect of employee relations. 2005 – 2011 Parker Hannifin Wadsworth, OH

Engineering Supervisor

Supervised a team of three engineers, two in the Wadsworth, Ohio location and one in Massachusetts, as well as two customer service representatives.

Developed a 3D software package to streamline designs which resulted in a reduction of quoting time by 50% and production drawing time by 75%, saving the company $100,000 annually.

Developed Excel tools for the linear belt driven actuators product line that reduced quoting time and production drawings time by 90%, saving the company $20,000 annually.

Managed inventory by working with suppliers on quality issues and Kanban levels to minimize stock levels.

Sold and designed structural aluminum systems and guarding packages for internal and external customers with customer follow up and support.

Developed a quote database system to track quotes and improve quote efficiency.

Conducted training classes throughout the continental US on the 3D software package for employees, distributors, and outside customers.

Supported ISO requirements.

Managed standard product drawings and engineering document maintenance. 1998 – 2005 Parker Hannifin Elyria, OH

Mechanical Designer

Designed hydraulic systems and products for the industrial and mobile markets.

Formulated new drawing standards which reduced drawing time by 75% resulting in $50,000 annual savings.

Designed new valves to eliminate the need of using competitors’ valves resulting in $15,000 annual savings.

Managed production documentation control and bill of material maintenance.

Created assembly drawings and acceptance test procedures.

Assembled and tested hydraulic manifolds, valves and servo actuators.

Initiated paperless engineering change process resulting in 75% throughput and 90% accuracy improvement.

1997 – 1998 Osborn Engineering Cleveland, OH

Drafter

Lockout Tag-out drafting

Developed LISP programmed menus and slide libraries to streamline drafting process.

Education May 2004 Cleveland State University Cleveland, OH Bachelor of Mechanical Engineering Technology

Cumulative GPA: 3.45

Software Inventor, AutoCAD, VB Programming, Excel, PowerPoint and other Microsoft Office products

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