Customer Service Sales

Madeline Murphey

**** ****** **** ** *******, Texas, 77064 832-***-**** *******.********@*****.***

Qualifications Summary

Natural positive, proactive and loyal individual who understands what needs to be done and takes action.

Friendly, courteous and helpful server and host with satisfied customer service experience.

Proficient in making customers comfortable and satisfied while ensuring optimal guest flow in a dining room.

Maintains neat, clean and professional demeanor.

Organized, detail oriented and hard working with training in food safety and handling.

Additional Skills

-Works well under pressure.

-Food service and safety expert.

-Point of Sale (POS) system operation.

-Highly responsible and reliable.

-Delivers exceptional customer service.

-Ability to handle fast paced environment.

-Safety conscious.

-Organized and detail-oriented.

-Excellent ability to prioritize.

-Strong relationship builder.

-Neat, clean and professional appearance.

Work Experience

PAPPASITO'S CANTINA, HOUSTON, TX

Waitress and Hostess, Apr 2015 – Jan 2016

Assist with preparing and serving food and beverages.

Order or requisition supplies and equipment for tables and serving stations.

Operate cash registers to accept payments for food and beverages.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Receive and record patrons' dining reservations.

Inform patrons of establishment specialties and features.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Answer telephone calls and respond to inquiries or transfer calls.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Garnish and decorate dishes in preparation for serving.

Provide guests with information about local areas, including giving directions.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Greet customers and ascertain what each customer wants or needs.

Work Experience

KOHL'S, HOUSTON, TX

Cashier, Apr 2014 – May 2015

Authorize payment of invoices or return of merchandise.

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Prepare sales slips or sales contracts.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Maintain records related to sales.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Exchange merchandise for customers and accept returns.

Clean shelves, counters, and tables.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Bag or package purchases, and wrap gifts.

Education

LONE STAR COLLEGE-CY FAIR, CYPRESS, TX

Associate of Science Candidate, Expected graduation, May 2020

Contact this candidate