Customer Service Data Entry

Brianna Scott

**** ********* ***** ******** ****, TX 77489 832-***-**** ***************@*****.***

Administration /Customer Service

OVERVIEW

Dedicated professional team player with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies. Very customer service oriented with interpersonal and communications skills, and also with astute attention to detail and deadlines, while producing quality results.

AREA OF EXPERTISE

Excellent Communication Skills

Account/Project Coordination

Telephone Reception

Internet Research

Mail Distribution

Light Physical Activity Encouragement

Data Entry

Customer Service

Purchasing

Employee Development & Training

Record Keeping

Organizational Development

PROFESSIONAL EXPERIENCE

SCI- Houston, TX

Cash Collections representative (01/2017)

Refunds, credit rating, set up auto payments and also remove them, collections, reinburshments, contract to cash. Set up contracts, transport all types of payments to collections. Write off contracts. Inventory, ect.

Innerloop Counseling- Houston, TX

Administrative Assistant/Receptionist (08/2016)

Respond to complex customer calls. Resolve customer service inquires which include explaining the best solution for problem. Assist with project work as assigned. Distributed incoming mail to respective staff. Data entry and loading other necessary information into the software program. Maintaining and organizing the paper and electronic documents and storing them properly for future reference.

MKS Financial Services-Houston, TX

Customer Service Rep (09/2015-03/2016)

Handles incoming calls or inquiries from prospective customers or clients. Assisted customers effectively by solving customer disputes. Provided customers additional information or explained services .Discussed products offered and ensured customer satisfaction. Tactfully handled confrontational or stressful interactions with the public and over the phone. Completed supporting paperwork and data entry as required. Accurately captured customer information. Created and maintained service reports.

Forever Families- Fresno, TX

Caregiver (03/2014-06/2015)

Assisted clients with daily living activities including housekeeping. Listened to clients, provided companionship, and engaged in each in light activities. Managed client’s schedules and accompany to doctor’s visits or other appointments. Followed care plans, company regulations, and safety practices at all times.

Life Directions-Missouri City, TX

Administrative Assistant -Part Time (06/2011 – 02/2014)

Oversee reception area, handled all public relation inquires, coordinate inventory orders, office supplies. Obtained signatures for financial documents. Data Entry and loading of necessary information into the company system.

24-Hour Fitness-Stafford, TX

Child Care Assistant (05/2013-12/2014)

Observed and monitored children’s play and activities. Keep records on individual children, including daily observations and activities for all children. Instruct children in health and personal habits such as eating, resting, and restroom habits.

EDUCATION

Houston Community College-Current

Houston, TX

Pre-Nursing

Diploma

Elkins High School

Missouri City, TX

SKILLS

MS Office (Word, Excel, Outlook, PowerPoint, Project, Access) • • Data Entry (10,000+ alpha and numeric) • Problem solver• multi-tasker • 10 key

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