Customer Service Technical Support

CATHERINE HIPOLITO

Career Goal: Helpdesk Support/Software Tester

Phone Number: 65-91019947

Email Address: ******************@**********.***

Birth Date: November 25, 1991

Address: Blk 517 #11-243 Woodlands Drive 14 S-730517

Summary

A result-oriented person, Familiar in performing all test types and creating test case before deploying to end user. A good and passionate customer service provider. With people skills, able to communicate and handle business relationships and among peers to ensure delivery of desired results. Well experienced in different apple devices and androids. Technical support skills in software phone/pc troubleshooting and internet connection as well. Expert in PC configuration and setup (Software/hardware). Proficient in handling customer care and immediate technical resolution. Basic understanding in .NET platform (C#,VB), Visual Studio(VB), VB6, Access/Excel VBA programming and Xcode.

Experience

Sonarlogic Philippines

Software Tester Engineer - May 2015-August 2017

Involve in the quality stage of software development and deployment

Create detailed, comprehensive and well-structured test plans and test cases for AUTOMOTIVE AND BANKING websites/mobile application

Tracking defect and actual system testing

Perform root cause analysis

Design, develop and execute automated tests using open source tools.

Use cross platform settings and devices

Review requirements specifications and technical design documents to provide timely and meaningful feedback

Expert in the Following Test: Functional, Regression, Smoke, Black Box, White Box, Stress Test, and Performance Test; SELENIUM and JIRA expert

Managing Android and PC application functional, test performance test, compatibility test, stress test, white and black box test.

Troubleshooting in Android and Pc

Responsible for the design and definition of the test plan and test cases

Iqor Philippines, Clark Field, Pampanga, Philippines

Technical Support –January 2014- June 2015

Provide 1st level troubleshooting for network, systems, and wireless devices support

Escalate unresolved incidents to the 2nd level support staff or hardware vendors.

Deploy equipment with standard OS image and software

Maintain and update desktop/ laptop OS images.

Perform routine backup work such as the administering of the daily backup jobs and restoration of backup data

Diagnose and execute technical troubleshooting for phone, internet and IP television;

Answers incoming calls to ensure customer needs and expectation are met;

Provide expert information and advice to customers on client’s products, services;

Work with customers/employees to identify computer problems and advising on the solution

Log and keep records of customer/employee queries

Analyze call logs so you can spot common trends and underlying problems

Update self-help documents so customers/employees can try to fix problems themselves

Provide steps in setting up application remotely or over phone.

Education

Holy Angel University

Bachelor in Science in Computer Science,

Angeles City Philippines

June 2008-November 2012

Available in short notice.

Contact this candidate