Office Manager
Resume:
Sylvana Zeenny Pappas
Morrison, Co. 80465
E-mail:********@*****.***
PROFESSIONAL EXPERIENCE:
Office Manager/Executive Assistant to the President: Heritage Furniture Corp - Torrance, CA - April 2002 to September 2017
• Assisted the president of the company in all aspects of the operation
• Performed all needed Internet (i.e. online) tasks. This includes banking online, e-mail, etc.
• Reviewed and organize Presidents emails and responded on his behalf
• Managed all needed contacts with vendors regarding status of products ordered.
• Provided excellent customer service support to everyone, from walk-in clients needing assistance to internal staff.
• Followed up on customer orders and contact them for status.
• Developed relationships with clients, and acted as liaison with clients and vendors: Hooker Furniture, BradingtonYoung, Sam Moore, Bernhardt, Lexington, Hickory White/Lillian August, Drexel Heritage, Stanley, FFDM, Rowe/Robin Bruce, Howard Miller/Hekman, Butler, Feizy, Uttermost and more
• Prepared marketing and advertising material
• Created and processed bi weekly mass email promotions targeting Heritage customer base (Mailchimp etc
• Maintained social media pages and activities (Facebook, Twitter etc
• Managed Accounts Payable and Receivable, as well as all other bookkeeping tasks.
• Maintained all executive files including President’s personal files.
• Ensured the security of company and customers sensitive information.
• Coordinated all travel arrangements for the President.
• Generated correspondence as needed to both customers and vendors.
• Screened incoming telephone calls and maintain President calendar.
• Opened, sorted and distributed incoming mail, prepared outgoing mail, controlled and maintain office supplies.
• Maintained accurate printed sales catalog and up to date price lists.
• Prepared management spreadsheets reports, flyers, letters and memos using Microsoft Office tools.
• Created and Implemented company policy procedures
• Managed all computers operations (both hardware and software). • Supervised the maintenance for specific office equipment.
Executive Assistant:
ScanPly Int'l Wood Products, Inc - Wilmington, CA - September 1998 to December 2001
• Provided direct administrative support to the general manager, buyer, and sales staff.
• Maintained accurate printed sales catalog and up to date price lists.
• Supported the Sales Manager and Buyer by researching and compiling new contacts and new leads.
• Collaborated with the Production Manager by working on inventory and new product forms.
• Prepared management reports, flyers, letters and memos using Microsoft Office tools
• Coordinated Internet Services including managing daily calendar, travel, and meeting schedules.
• Scheduled meetings and appointments. Coordinated participants and attended meetings while taking and providing detailed notes management reports, flyers, letters and memos using Microsoft Office tools
Education:
Bachelor's Degree in Business Administration Saint Joseph University in Beirut - Beirut, LB Skills:
•Languages: Fluent in English, French and Lebanese. • Software skills in MS. Office (Word, Excel, Outlook, Money, PowerPoint, Access, Publisher, QuickBooks) • Internet searching / navigation and Social Media.
•Ability to multi-task and strong problem-solving skills. • Highly resourceful team-player, self-directed with ability to manage one's own time and prioritize assignments. •Efficient, result oriented with a can-do attitude.
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