Customer Service Representative

Azar Sartip

*** ****** ****** **, *****, CA *****

Email: ***********@*****.***

To Whom It May Concern:

I would like to apply for the open position of Patient Service Representative on Sutter Health website. I completed my Associate’s degree in Health Education and have 11 years’ experience in healthcare environment and sales.

As a successful Patient Service Representative, I have learned a lot of skill and knowledge about what goes on in a successful medical services. I have excellent customer service with great listing and communication skills and knowledgeable in process of medical office procedure. I am very personable, courteous with professional manners and love working as a member of a team. My outgoing personality allows me to interact positively with both patients and co-worker. I am organized with strong attention to detail with ability to multi task and reliable.

I firmly believe that my education and professional qualification and past experience by working with clients of all ages and diverse backgrounds make me a suitable candidate for being part of your medical team.

I look forward to your response and the opportunity to .meet you and give you more information in personal interview. I have enclosed my resume for your review. Please contact me by e-mail ***********@*****.*** or via phone 925-***-****.

Thank you for your consideration.

Sincerely,

Azar Sartip

Azar Sartip

545 Justin Morgan Dr, Alamo, CA 94507

Home: 925-***-**** Cell: 925-***-****

email:***********@*****.***

Professional Summery

Experienced Patient Service Representative who efficiently and accurately handles multiple tasks. Skilled in office workflows by managing patient flows and patient appointments in a pleasant and professional manner. Strong administrative skills, including account receivable and patient records management with excellent computer skills. A sociable and resourceful individual who has exceptional organizational and communication skills.

Education

Associate in Science – Health Education. Diablo Valley College Pleasant Hill, CA. Graduation: December 2015.

Adult and Pediatric First Aid/CPR/ AED. Certificate: November 2016.

Qualification

Answering multi-line phones

Insurance verification

Excellent organization

Attention to details

Time management

Record management, filing

Work under pressure

Scheduling and confirming appointments

Patient registration

Screening patient insurance

Faxing and scanning

Strong computer skills

Preparing charts

Professional Experience

Medical Receptionist Front and Back Office.

October 2006 to February 2009.Dr. David S. Stone, M.D. Pleasanton, CA

Greet and check-in patients, provide them with required information, assist them with registering.

Answering multi-line phones, schedule appointments and transferring calls.

Strong verbal and written communication skills.

Obtain and verify patient’s insurance information, coverage, and benefits

Obtain patients’ information and record it in the database, Obtain and process new patients’ referrals.

Manage filing and record keeping

Prepare examination rooms by ensuring that they are properly cleaned and sanitized.

Prepare patients for medical procedures.

Preform hearing test and strep test.

Maintained and sterilize medical instrument.

Translate English/Farsi.

Sales Associate

Macy’s Pleasanton, CA. November 1991-August 1996.

Working as part of a team to meet department and store objectives.

Outstanding customer service and selling skills.

Greeting and assisting customers with their purchases.

Organizing the selling floor and stock with merchandise.

Provide customs with current promotional events and sales.

Handle all returns and exchanges professionally and courteously.

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