Adminstrative Assistant

Kimberly Dumas

*** ********* ***** **********, ** 23320 757-***-**** *******@*****.***

Introduction

I am a motivated, trustworthy Administrative Professional. I’m looking for a career where I can learn and grow within the establishment. I have a strong work ethic and I am flexible, dependable, and adaptable. I have a great attitude and I get along well with others. With my diverse background in customer service, teaching and administrative work, I am an effective communicator, both verbal and written. I have the ability to work independently or as part of a team. I am proficient with Microsoft Office including Excel and Outlook. Experience

ADMINISTRATIVE ASSISTANT BST NORTH AMERICA OCTOBER 2008 - PRESENT

Coordinate all shipments, domestic and international, prepare customs documents, obtain quotes and deliver instructions to freight forwarders, determine correct tariff codes, obtain or create certificates of origin, complete forms for importing and exporting

Process technician service reports – check for accuracy, calculate overtime, determine expense reimbursement, obtain all receipts, process invoice to customer, maintain service log in excel

Prepare statistic overview of all service visits for service manager and CFO

Create and send quotes to customers for parts and repairs, process incoming purchase orders, prepare shipping documents and process invoices

Request and process trade references for new customers

Send purchase orders to vendors, receive and maintain correct inventory

Send A/P invoices to accounting department with correct G/L codes

Prepare payroll worksheet with overtime hours and employee absenteeism

Collect, track, and send receipts for use tax to accounting department

Collect all receipts for credit card invoices and assign G/L codes to all charges

Maintain petty cash

Process credit card payments and bank deposits

CUSTOMER SERVICE HOLIDAY TRAVEL PARK MAY 2003 – OCTOBER 2008

Provided excellent customer service via phone, email, and in person

Successfully trained new employees

Assist with special projects such as holiday events and creating campsite descriptions

Created information sheet for guests with directions to local attractions and shopping

Collected payment for campsites

Handled guest concerns with the utmost respect and care

Coordinated express check-ins during peak times

INTERNSHIP- STUDENT TEACHER OCEAN LAKES HIGH SCHOOL SEPTEMBER 2006 – DECEMBER 2006

Observed classroom procedures and taught biology to high school sophomores, which consisted of 4 classes with an average of 25 students per class

Created lesson plans using power point and preparing activities

Designed and graded exams based on curriculum

Worked as a substitute teacher for VA Beach Public Schools 2007 - 2008 Page 2

Education

MASTER OF SCIENCE DEC 2006 OLD DOMINION UNIVERSITY

Major: Secondary Science Education

BACHELOR OF SCIENCE DEC 2003 OLD DOMINION UNIVERSITY

Major: Biology

Minor: Chemistry

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