Customer Service Representative

Onilda Gary

Customer Service Representative

Philadelphia, PA 19141

**********@*****.*** - 267-***-****

Dedicated professional with management experience, seeking a position in an organization, which will allow me to utilize my skills and experience while providing an opportunity for professional growth and career advancement. Service oriented individual with experience working productively with the general public in multiple capacities. Adapt at consistently demonstrating accountability and leadership, while utilizing a professional acumen to achieve organizational objectives. WORK EXPERIENCE

Customer Service Representative

Inspritec - Philadelphia, PA - October 2016 to February 2017

.Employed in call center, assisted customers with help applying for medical assistance for Philadelphia County District, help renewing benefits and applying for new family members as needed Customer Service Representative

Insprirtec - Philadelphia, PA - October 2016 to February 2017 Customer Service Representative

AARP Insurance - Horsham, PA - March 2013 to November 2015

• Employed in call center, assisted customers with health insurance claims including; processing of death notices, alterations to existing accounts and related inquires

• Provided assistance in purchasing of AAA Services

• Answered calls, accurately recorded messages or quires; and quickly redirected clients to appropriate offices

• Responsible for completing monetary transactions, including cash and credit card payments

• Maintained and reviewed transaction records, updating and categorizing according to status change

• Responsible for the completion of order forms from prospective customers sales

Starbucks - Norristown, PA - October 2011 to May 2013 Norristown, PA

Department Lead Oct 2011-May 2013

• Oversaw activities of staff to ensure timely and efficient service to customers

• Trained baristas in job responsibilities and establishment policies and procedures

• Prepared employee work schedules

• Promoted sales of new products to customers

• Maintained inventory and requisitioned needed products and supplies

• Assisted with troubleshooting customer concerns and complaints EDUCATION

Business Studies

Arcadia University - Glenside, PA

2004

Diploma

High School For The Creative & Performing Arts - Philadelphia, PA ADDITIONAL INFORMATION

Summary of Skills and Qualifications:

• Successful experience providing customer service with ability to solve problems, handle special requests, and ensure satisfaction

• Experienced in restaurant operations, food service practices and guest service relations in a fast paced environment

• Strongly committed to successful team-building, staff development and organizational success

• A successful track record in restaurant management, shift control and staff organization principals

• Ability to assess organizational needs and implement administrative procedures as necessitated

• Strong interpersonal and communication skills, with the ability to interact with diverse populations

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