Customer Service Manager

DOSUNMU IDRIS ADELEKE

*, ****** ******, *****-****** Yaba Lagos

Email address: *********@*****.***

Phone number: 070********, 090********

CARRER OBJECTIVE:

A challenging job position to enable me make effective use of the experience,

knowledge and skills acquired to achieve increased profit in the organization and

thereby contribute meaningfully to the organization.

PERSONAL ATTRIBUTES:

Computer Literate

Amin officer

Interpersonal skill bes

PERSONAL PROFILE:

Date of Birth 17th December 1982

Nationality: Nigeria

State of origin: Lagos state

Local government: Main Land

Sex: Male

Marital status: Single

INSTITUTION ATTENDED WITH DATES:

Olabisi Onanbajo University 2005 - 2009

St. Timothy’s Colleague Onike 1996 - 2004

Seventh Days Adventist School 1993 - 1998

QUALIFICATIONS OBTAINED WITH DATES:

B.Sc. in Economic Education 2009

Certificate in Desktop Publishing 2007

Senior School Certificate Examination (SSCE) 2004

First School Leaving Certificate (FSLC) 1998

COMPUTER TRAINING:

Desktop Publishing in Computer 2011

Certificate in Computer

WORKING EXPERIENCE

Kabs Restaurant & Cakes 2003-2007

Positions: (Waiter)

Duties:

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or

potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using a POS ordering software,order slips or by

memorization

• Communicate order details to the Kitchen Staff

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

• Carry dirty plates, glasses and silverware to kitchen for cleaning

• Follow all relevant health department regulations

• Provide excellent customer service to guests

Eko Hotel & Suite 2013-2015

Positions: (Head Waiter)

Duties:

• Supervises and coordinates activities of dining room personnel to serve food aboard ship:

Assigns duties, work stations, and responsibilities to personnel and directs their performances.

• Inspects dining tables and work areas for cleanliness.

• Greets patrons and shows them to dining tables.

• Requisitions supplies, such as glassware, china, and silverware.

• Authorizes personnel to work overtime.

• May suggest entrees, dinner courses, and wines to guests.

• May serve wine.

Eko Hotel & Suite

2015-2017

Positions: (Secretary)

Duties:

• answering calls, taking messages and handling correspondence

• maintaining diaries and arranging appointments

• typing, preparing and collating reports

• typing, preparing the Roaster of the Department

• organizing and servicing meetings (producing agendas and taking minutes)

• managing databases

• prioritizing workloads

• implementing new procedures and administrative systems

• liaising with relevant organizations and clients

• coordinating mail-shots and similar publicity tasks

• logging or processing bills or expenses

• managing reception and meeting and greeting clients

• Printing Out the Micro and Simphony

HOBBIES:

Reading, Meeting new people. Travelling

REFEREE:

Mr Kazeem O. (CEO)

Kabs Restaurant & Cakes

Ikorodu Lagos

Tel: 070********

Madam Mavis Onousa (Assistant)

Food and Beverage Manager

Eko Hote&Suite

Tel: 080********

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