Customer Service Representative
Resume:
Brenda K. Hedges
603-***-**** Hudson, NH ********@*******.***
Dear Hiring Manager,
I have over 20 years of Documentation Control experience which is significant in my ability to maintain accurate and complete files, logs and databases. In my previous positions, I have been responsible for providing personal and professional attention to my “customers” both internal and external via the phone, email correspondence and in person, responding to their needs in a complete and timely manner. Some of my responsibilities have included creating and maintaining procedures, engineering change notices, drawings, files, databases and logs, providing quotes and proposals, processing and expediting orders, researching and purchasing materials and assisting in ISO Audits. My computer skills include Word, Excel, Email, FileMaker, DocStar, Adobe Acrobat, Outlook, Syteline, Access, the Internet and a variety of Data Bases. I have worked closely with customers, suppliers, engineering, sales, quality assurance, purchasing, production, accounting and shipping in order to troubleshoot problems and resolve issues or just lend a helping hand. I have experience working in Manufacturing and Prototype environments, construction, as well as Distribution. All of my experience combined has honed my attention to detail and allowed me to utilize my strong written and verbal communication and interpersonal skills while giving me the ability to take on any project or task. Please refer to my attached resume for more details.
I am trust worthy, reliable and eager to help in any way I can. I have no restriction on the daytime hours I can work and am willing to work overtime and go the extra distance in order to obtain goals and meet deadlines. I am not intimidated by new challenges and am comfortable asking for guidance when need be. I am flexible and adapt well to change. I am quick at learning and retain the information I am taught. I am pleasantly outgoing with a good sense of humor and always behave in a professional manner. I have a positive attitude and a strong desire to build good relationships with my customers, peers and management. I am accustomed to working in a fast paced environment and have excellent organizational and multitasking skills. I possess initiative and a real sense of urgency when it comes to my work performance. I hope that you find my experience and skills to be a match for your requirements. I am looking forward to hearing from you soon and having the opportunity to discuss my qualifications in person.
Thank You for taking the time to review my resume.
Sincerely,
Brenda Hedges
********@*******.***
Brenda K. Hedges
603-***-**** Hudson, NH ********@*******.***
Summary:
Highly experienced Documentation and Quality Control professional with extensive background in ISO-certified environments, including: manufacturing, construction, parts distribution, and medical device industries. Recognized for a keen eye to detail in reviewing documentation for complete and accurate information. Known for strong organizational and multitasking skills and the ability to communicate with all levels of an organization. Appreciated for willingness to assist in areas of need to ensure company success.
Experience:
MACOM, Londonderry, NH 6/2010 – 12/2016
Semi-Conductor Manufacturer (Formerly Cobham and Aeroflex- Metelics)
Documentation Control Specialist
Managed large Excel master list spreadsheet with thousands of controlled procedures, data sheets, lot travelers, forms, drawings, specifications etc. Created links to multiple files and folders on network drive that allowed easy access for all users to most current revisions.
Created, tracked, closed and verified accuracy of Engineering Change Notices on File Maker Pro database. Ensured timely execution of changes to Production, Quality and Engineering and notified employees of newly controlled documentation.
Responsible for training-record retention of over 80 employees, linking certificates to data base and updating individual information to allow managers and auditors easy access to certificates and reports to meet ongoing training schedule.
Entered corrective and preventive action requests, discrepant material reports and production evaluations on FileMaker Pro, allowing easy retrieval of information.
Maintained Material Safety Data Sheets (MSDS) on master list for immediate access to emergency personnel and safety department.
Purchased and then controlled external standards on master list to assure the most current specifications can easily be located.
Scanned and stored export paperwork and production records on DocStar System for retrieval of information.
Entered and maintained item / parts information in Syteline ERP system for manufactured and purchased parts and materials.
Assisted company authors in creating and updating Word, Excel and pdf documents. Internal expert and “go to person” responding to documentation control system inquiries. Appreciated for being knowledgeable and patient.
Tech Needs, Salem, NH 2008 – 2010
Contract staffing agency operating in NH and MA
HyperMed, Burlington, MA (contract assignment)
Start-Up Medical Device Company
Documentation Control Coordinator
Controlled clinical trial records, device history records, change orders, procedures, material reviews, and drawings. Maintained those electronic and hard copy files as well as various logs which helped provide organization through-out the production floor.
Munters, Amesbury, MA (contract assignment)
Industrial HVAC Manufacturer
Documentation Administrative Assistant
Assisted in data entry during a data migration of several years of previous work orders creating updated and accurate records allowing for a smooth transition to an upgraded system.
Zoll Medical, Chelmsford, MA (contract assignment)
Medical Device Manufacturer
Documentation Control Coordinator
Provided back-up in the documentation control department during an employee’s 3 month sick leave, printed, copied, filed and distributed various documents ensuring uninterrupted service.
SIL, Inc., Merrimack, NH 2007-2008
Electronics Parts Distributor
Purchasing Assistant / Expediter
Expedited open orders via supplier contact and responded to buyer and customer inquiries in a timely manner ensuring customer satisfaction.
Entered, distributed and filed purchase orders.
IDG, Merrimack, NH 2006-2007
Industrial parts and product distributor
Customer Service Representative
Provided quotations to the customer by researching and purchasing materials ensuring the best possible prices and delivery.
Using Profit-21 software entered and processed customer orders in a timely manner and interfaced with the warehouse and accounting to ensure customer satisfaction.
Tech NH, Merrimack, NH 2004-2006
Plastics Manufacturer
Customer Service Representative
While communicating with purchasing, production, engineering, quality and the warehouse, complied information for quotes and generated sales orders by providing competitive pricing and lead times to help secure the sale while using Macola software system.
Attended daily production meetings in order to communicate priorities and keep the customer advised of any status updates.
Maintained customer files and performed document control of drawings and specifications.
Dick Corporation, Londonderry, NH 2000-2004
Commercial Construction Company (Power Plant Division)
Documentation Control Coordinator
Received, copied, distributed, and controlled hard copies and electronic files of over 15,000 drawings and documents making sure all types of construction drawings were available for contractors, superintendents and laborers.
Provided administrative assistance to the engineering department freeing up engineers to respond to issues and provide continued support to the Power Plant Owners.
Electropac Prototype Circuits, Londonderry, NH 1999-2000
Printed Circuit Board Manufacturer
Test and Inspection Operator
Performed electrical test, inspection, defect verification, analysis and repair while interfacing with management, engineering and production regarding quality issues.
Created and maintained test fixture database using Access software
Kollsman / KMC Systems, Merrimack, NH (contract assignment) 1997-1999
Provider of high-performance Defense, Commercial, Homeland Security and Medical Instruments
Documentation Specialist
Assisted in ISO certification from initiation thru certification by maintaining project files and ISO required documentation on a multi-drive network and distributed hard copies and maintained document centers.
Performed ISO quality audits by reviewing standards and internal specifications and wrote audit / non-conformance and follow-up reports guaranteeing compliance for ISO certification.
Coordinated the calibration recall system for test equipment by contacting technicians and scheduling calibration using Access software and assured compliance by reviewing certificates and various other documents for accuracy.
Professional Development
TQM (Total Quality Management Course), University of Massachusetts, Lowell, MA
Quality Management Seminar, IDG, York, PA
Internal ISO Auditing Training
Contact this candidate