Data Insurance

CURRICULUM VITAE

Saurabh Sharma Email Id: *******.********@*****.***

B-604, Sarojini Nagar Contac#: +91-965*******

New Delhi -110023

OBJECTIVE

To work within an established, progressive and professionally managed organization that can provide adequate opportunities and environment to draw upon my knowledge and strength to mutual benefit of the organization.

Profile Summary

Professional Data Management Analyst who is fluent in data trends and able to manage large databases of information. Adept at utilizing computer productivity software gathering data from multiple sources and working with management to develop helpful reports. Specializes in developing reports on financial and data trends as well as delivering data for large projects

EXPERIENCE

(Total 7 Years and 3 months of Experience in Insurance and Reinsurance Industry)

1)Worked with EXL Services (Mar’ 2010 – Mar’ 2014)

Mar’ 2010 – Mar’ 2011 (Customer Care Executive in Allstate Insurance)

JOB RESPONSIBILITIES

Check to ensure that appropriate changes were made to resolve customers' problems.

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.

Review insurance policy terms in order to determine whether a particular loss is covered by insurance.

Achievements & Awards:

Certificate of Recognition for trained in Insurance Essentials

Wow Call Champion

Star Performer

Mar’ 2011 – Mar’ 2014 (Senior Executive - Command Center Operations Desk)

JOB RESPONSIBILITIES

Responsible for daily management and coordination of the Maine Call Center activities

Utilized Verint workforce tool to create schedules and to generate reports

Created phone extensions using Avaya CMS or Verint Agent Administrator

Introduced weekly Call Center and Agent reports for Managers and Leadership Team

Successfully promoted the WFM team and its goal/purpose towards both agents and management/Leadership Team, coordinating several initiatives to achieve this

Documented and audited all WFM procedures, processes and workflows

Raising tickets with the Tech Teams for Technical Issues on a real time basis

Handling Direct Client Calls for sharing the real time information related to requirement vs roistered staffing

Monitored real time data and made time adjustments to ensure service levels are being met

Achievements & Awards:

Certificate for CCOD of the Quarter

Pillar of Sunshine (CCOD of the Quarter) continuous 5 times in row

2)Worked with Omniglobe International (Mar’ 2014 – May’ 2014)

Mar’ 2014 – May’ 2014 (Sr. Analyst WFM)

JOB RESPONSIBILITIES

Experienced WFM professional responsible for full spectrum of WFM duties. This includes analysis of call center statistics, development of forecasts and data models, creation/management of agent schedules, and supervision of the WFM Real-Time Analysts Team.

Supervision of real-time schedule adherence

Track, analyze and report center and agent performance

Analyze and report historical data and trends and develop forecast models

Generate long-term and short-term forecasts

Manage employee information changes

Manage scheduling process

Manage approval and denial of discretionary activities; such as vacations,trainings, meetings

Manage Pipkins scheduling software

Perform other duties and assignments as directed

3) Currently working with XL Catlin - Insurance and Reinsurance Company

May’ 2014 – Mar’ 2016 (Finance Associate – Reporting Desk and Data Quality)

Apr’ 2016 – Till Date (Analyst – Enterprise Business Data Solutions)

• Developing financial strategies

• Working cohesively with a financial team

• Using Congos 10, Frame, Proclarity and other tools for reporting purpose

• Providing an analysis of integral business decisions

• Engaging with relevant internal GE parties and external vendors in best practice sharing and effective solution delivery

• Identify areas for data quality improvements and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies

• Testing oversight (unit test, develops test scripts, test conditions, input test data, and expected results for one or more test plans, including customer, vehicle, performance, user acceptance and technical architecture tests; execution of test scripts)

• Supporting and helping to reach long and short term financial goals

• Measure data quality, coverage, and access metrics and report to data stewards and business stakeholders.

• Facilitate/lead IT data governance process

• Define and implement data strategy, policies, controls and programs to ensure the enterprise data is accurate, complete, secure and reliable

• Engaging and collaborating with senior leaders and peers in evolving Master data management within the organization's applications and processes.

• Managing a vendor team of experienced data management professionals responsible for the planning and execution of multiple data related initiatives in the realms of data governance, master data management, data retention, data quality and data migration

• Provide status, progress and results reporting to senior management

PROFESSIONAL CREDENTIAL

Degree : B.C.A. from Manav Bharti University

STRENGTHS

Patience

Ability to work in teams

Open to feedback

Co-operative and helpful nature

PERSONAL INFORMATION

Father’s Name - Shri Narendra Kumar Sharma

Date of Birth - Aug 22, 1990

Marital Status - Single

Nationality - Indian

Languages known - English & Hindi

Hobbies - Traveling & listening to music

DATE:

PLACE: Delhi (SAURABH SHARMA)

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