Customer Service Manager
Resume:
Jenilee Hektor
** ******* *****, ************ ****
081-******* SA ID: 850**********
Marital status: Single
*******.******@*****.***
EDUCATION
LUCKHOFF HIGH SCHOOL STELLENBOSCH, SA
Senior Certificate 2004
Subjects included:
Afrikaans 1st language
English 2nd language
Geography
Biology
Economics
Business studies
ABOUT ME
A well-presented, articulate and capable person with a proven ability to provide the necessary and professional customer service and care required to ensure overall client satisfaction. An excellent communicator who can relate well with people at all levels and is able to work well as part of a team or individual. Comfortable working in a fast paced, hands-on work environment and consider no job too big or too small. I am looking for a suitable reception position with an exciting and innovative company that offers room for progression
FURTHER EDUCATION
COLLEGE OF CAPE TOWN CAPE TOWN, SA
2005-2006 Cosmetology / Beauty Therapy Course
Subjects passed:
Business Awareness
Facial Skin Care
Manicure & Pedicure
Make-Up
Waxing
Manual Massage
27-31 March 2015 (4 days training) JCT COMPUTER TRAINING CENTRE Subjects passed:
MS Excel 2010-2013 Intermediate
MS Outlook and Windows Mail
SKILLS & COMPETENCIES
Professional
Punctual
Honest and reliable
Strong business awareness
Resourceful and innovative
Highly efficient and meticulous
Good verbal and social skills (in both Afrikaans and English)
Friendly and customer service oriented
Strong, proven retail sales background
PROFESSIONAL EXPERIENCE
THE WORLD LUXURY HOTEL AWARDS STELLENBOSCH, SA
2015 Spa Consultant
Create and edit Excel sheets
Create and Edit letters for e-mailing
Create and send off invoices
Converting of different currencies
Incoming and outgoing international calls
Browsing the internet
Administration
Promoting and marketing of international companies LANZERAC SPA STELLENBOSCH, SA
2012 - 2015
Receptionist/ Therapist
OPERA/ CONCEPTS systems knowledge
@ Glamour Beauty Salon STELLENBOSCH, SA
2011 - 2012 BEAUTY THERAPIST (March 2011 – April 2012) Duties:
• Providing guests with the highest standards of beauty care and attention.
• Meeting and greeting customers when they arrive.
• Providing cutting edge treatments & excellent customer care to clients.
• Giving aftercare advice on treatments and skincare matters.
• Ensuring the beauty salon is run efficiently and effectively.
• Selling beauty care products at every opportunity.
• Marketing the beauty salon by actively organising promotional activities.
• Keeping the Beauty Salon to a high standard of hygiene, cleanliness and tidiness.
• Charging customers and taking payment from them.
• Handling customer comments and complaints in a professional manner.
• Correctly accounting for all monies taken and beauty products sold.
• Ensuring that all equipment is in safe working order, maintained and serviced.
• Reception duties (bookings, switchboard).
DORPSHUIS & SPA - PROTEA HOTEL STELLENBOSCH STELLENBOSCH, SA 2008 -2009 BEAUTY THERAPIST (freelance)
DISCHEM - SOMERSET MALL STELLENBOSCH, SA
JUN – NOV 2007 COSMETICS CONSULTANT/ASSISTANT BEAUTY THERAPIST
Duties: Assisting customers with sales, tidying of shelves, stock-taking, till operator
FUNDANGO - STELLENBOSCH STELLENBOSCH, SA
JAN – NOV 2006 SALES LADY
Duties: Personal client service, tidying of shelves, stock-taking, till operator REFERENCES
Marna Lourens (Executive Manager) – Contact: 083-***-**** or 021-***-**** The World Luxury Hotel and Spa Awards (Pty) Ltd
Marna Lourens (Spa Manager) - Lanzerac Spa Contact: 083-***-**** or 021-***-**** Johnai Fredericks - @ Glamour Beauty Salon Contact: 078-***-**** Berenice Kotze - Protea Hotel Stellenbosch Contact: 082-***-**** Sherilee Anderson (Cosmetics Department Manager) – Contact: (021-***-**** or 071-***-**** Dischem Pharmacy Somerset Mall
Abigale De Lillie (Assistant Manager) – Contact: (021-***-**** or 084-***-**** Dischem Pharmacy Somerset Mall
Maree Gideons – Fundango Stellenbosch Contact: (021-***-**** or 084-***-**** PROOF OF CERTIFICATE:
Contact this candidate