Shruti Santosh Tripathi
Achole Road Sanyukt Nagar,
Nalasopara ( East ), Thane
Pin code: 401209
Email :- *****************@*****.***
Contact No :- +91-865*******
Career Objective:
To work on challenging assignment for a company that cares for its employee and provide professional environment as Energetic self-starter with excellent analytical, organizational, and creative person.
Educational Qualification:
Educational Qualification
University/Board
Institution
Passing Year
10th
Maharashtra Board
TVM School
2010
12th
Maharashtra Board
TVM School & Jr.college
2012
B.com
Mumbai University
Viva college
2016
Experience Summary (Exp: 2 Years)
A dynamic professional with almost 2 years of experience over operation.
Excellent team player and ensures timely delivery of Work to achieve customer satisfaction.
Experience in problem solving to be able to identify solutions to application problems.
Good in Excel automation
Possesses good experience in MS Office.
Professional Experience:
6 months experience in Vodafone as a customer care executive
Quikr India PVT. LTD (Plv team cum operation team)
Responsibilities Handled
Can work efficiently in a group as well as an individual.
Coordinating with all team leaders, relationship officer, territory manager, sales manager and zonal sales head regarding pack pack creation, verification or activation
Ensure proper coordination with sales team and client
Handling verification for all over India ad packages.
Solving queries by Phone and Email and also handling escalation calls.
Working on reports to analyses the associate login hours daily.
Handling Team Performance and sharing best practices with the New Joiners.
Grooming them to take confident calls with quality.
Grooming the associates on Call Handling.
Sharing weekly performance with the Team.
Delivering good quality scores with customer satisfaction.
Technical Skills:
Quite good in Microsoft Office (Microsoft Excel)
Good in mail drafting
Operating System: Windows XP, Windows 7
30 + typing speed with 100 % accuracy
Good in Tally
Personal Skills:
Ability to learn fast and hence quickly adopt on new technology
Willing to work in a team and intact in the organization
Ready to take assignments with enthusiasm
Functional:
Creating Reports according to organization requirement
Gathering User Requirements.
Evaluating & assessing requirements.
Preparing / reviewing the functional requirement document.
Hobbies:
Listing songs
Personal Details:
Name : Shruti santosh tripathi
Date of Birth : 05–May-1995
Father’s Name : Santosh Dayashankar Tripathi
Language Known : Hindi, English
Declaration:
I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given is found false/incorrect, my candidature is liable to be rejected.
Place :-
Date :- Shruti santosh tripathi