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Customer Service

Location:
Mumbai, MH, India
Salary:
20000
Posted:
October 02, 2017

Contact this candidate

Resume:

Shruti Santosh Tripathi

C/*** Rahul Apt **,

Achole Road Sanyukt Nagar,

Nalasopara ( East ), Thane

Pin code: 401209

Email :- *****************@*****.***

Contact No :- +91-865*******

Career Objective:

To work on challenging assignment for a company that cares for its employee and provide professional environment as Energetic self-starter with excellent analytical, organizational, and creative person.

Educational Qualification:

Educational Qualification

University/Board

Institution

Passing Year

10th

Maharashtra Board

TVM School

2010

12th

Maharashtra Board

TVM School & Jr.college

2012

B.com

Mumbai University

Viva college

2016

Experience Summary (Exp: 2 Years)

A dynamic professional with almost 2 years of experience over operation.

Excellent team player and ensures timely delivery of Work to achieve customer satisfaction.

Experience in problem solving to be able to identify solutions to application problems.

Good in Excel automation

Possesses good experience in MS Office.

Professional Experience:

6 months experience in Vodafone as a customer care executive

Quikr India PVT. LTD (Plv team cum operation team)

Responsibilities Handled

Can work efficiently in a group as well as an individual.

Coordinating with all team leaders, relationship officer, territory manager, sales manager and zonal sales head regarding pack pack creation, verification or activation

Ensure proper coordination with sales team and client

Handling verification for all over India ad packages.

Solving queries by Phone and Email and also handling escalation calls.

Working on reports to analyses the associate login hours daily.

Handling Team Performance and sharing best practices with the New Joiners.

Grooming them to take confident calls with quality.

Grooming the associates on Call Handling.

Sharing weekly performance with the Team.

Delivering good quality scores with customer satisfaction.

Technical Skills:

Quite good in Microsoft Office (Microsoft Excel)

Good in mail drafting

Operating System: Windows XP, Windows 7

30 + typing speed with 100 % accuracy

Good in Tally

Personal Skills:

Ability to learn fast and hence quickly adopt on new technology

Willing to work in a team and intact in the organization

Ready to take assignments with enthusiasm

Functional:

Creating Reports according to organization requirement

Gathering User Requirements.

Evaluating & assessing requirements.

Preparing / reviewing the functional requirement document.

Hobbies:

Listing songs

Personal Details:

Name : Shruti santosh tripathi

Date of Birth : 05–May-1995

Father’s Name : Santosh Dayashankar Tripathi

Language Known : Hindi, English

Declaration:

I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given is found false/incorrect, my candidature is liable to be rejected.

Place :-

Date :- Shruti santosh tripathi



Contact this candidate