Quality Customer Service
Resume:
Darrian L. Gamble
***Longbeardway
Troy, Al *****
Objective
Experienced leadership skills; with a secret security clearance, offering a proven track record with producing quality parts, managing professionals, analyzing operations, consistently delivering results on time, and under budget.
Work Experience
Outokumpu LLC 10/2010- Present
Shift Leader of the Finishing Department
Managed 34 personnel on a shift (i.e. Operators, Electricians, Mechanics)
Supervised and coordinated the activities of all shift resources, including production and operating workers, materials, processes, equipment and services. Maximize shift productivity while minimizing production costs.
Direct and coordinate the activities of Inspectors, Operators and Maintenance Team Members engaged in production
Read and analyze production schedules, work orders, charts or other records and reports to determine requirements and evaluate production estimates and outputs
Plan and establish work schedules, assignments, and production sequences to meet production goals
Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards
Confer with management or Team Members to resolve worker problems, complaints, or grievances
Interpret specifications, job orders, and company policies and procedures for Team Members
Facilitate resolution of all problems regarding process or material flow, quality, downtime or human resources
Outokumpu LLC known as ThyssenKrupp Stainless Steel USA LLC 7/2008-10/2010
Finishing Inspector
Performs visual inspections for obvious defects
Documents and maintains inspection records electronically and in writing
Collaborates with Quality to recognize material defects and relate to equipment failures
Properly follow company and OSHA safety and standard operating procedure
Communicates non-conforming products orally and in writing to affected team members including machine operators, as well as, leadership.
Smart Alabama LLC 5/2005-7/2008
Quality Control Liaison Specialist
Direct Contact with Customers as a Supplier Quality dealing with day to day issues
Organizes and prioritizes work to meet customer and directory deadlines scheduling demands promptly, accurately and efficiently
Oversee of 7 organized representatives and task team members their daily task
Investigate and communicate all problems associated with safety, quality, and production to the necessary individuals
In charge of testing sensors on machine jigs
Responsibility for cell team performance
Distributor order analysis, order processing and expediting parts as needed
Initiated reports, sales, performance and planning in coordination with other departments and distributors.
Control and monitor supplier quality parts and systems to drive continuous improvement
Relative experience working with customers as a supplier and working towards initiating corrective action plans
CSR Rep at the customer faculty to insure quality assurance of 21 major parts until the vehicle is completely assembled
Customer service functions to establish quality standards of raw material, work in process and finish products
Lead quality certification activities and works closely with certificated reps to maintain a high quality status
Analyze the cost of quality and keeps the organization regularly informed on various statistical measures of quality performance
Quality Control Team Leader
Knowledgeable to identify critical points in the manufacturing process, define sampling, and testing procedures as well as documentation reporting requirements
Oversee the inspection of 21 major metal stamped parts to insure quality assurance to the customer as a Tier 1 supplier
Supports company initiative and encourage team members to participate in a positive, accountable working environment
Implement the quality activities for assigned metal stamped parts ( body parts )
Controlled the PPE procedures in the Quality department
Quality Control Tech
Approved Visual, Dimensional, and Weld check procedures
Approved End of Line inspections on outbound parts
Approved the inspection of 2 major parts in the Automotive field
Approved chisel, break, and torque test procedures
United States Marine Corps 7/1999 – 1/2004
Corporal in the USMC
in charge of over $10 billion dollar worth Cryptographic Material, and Building Lockups as an armed guard
In charge of establishing a communication server in adverse environment in a timely manner
Held Embark Logistic Supervisor oversee the package of the equipment during shipment to and from destinations
Held HAZMAT NCO dealing with disposing of liquid and solid waste
Relevant Course Work
Multi task & balances priorities Team Player Self-motivated
Strong work ethic Positive Attitude Leadership skills troubleshooting skills well organized Integrity
Open-minded Dependable Visionary
Security Clearance
Interim Secret
Education
Lauren B. Wallace Opp, AL 1/2004-8/2005
oIndustrial Electronic Communications
MCCES Communications School 29 Palm, CA 11/1999-2/2000
United States Marine Corps (MCRD) Paris Island, SC 7/1999-10/1999
Training and Skills
Proficient computer skills with SAP PM, Microsoft Windows XP, Microsoft Office applications
Referrals
As needed
Contact this candidate