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Quality Customer Service

Location:
Troy, AL
Salary:
80,000$
Posted:
October 02, 2017

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Resume:

Darrian L. Gamble

***Longbeardway

Troy, Al *****

334-***-****

Objective

Experienced leadership skills; with a secret security clearance, offering a proven track record with producing quality parts, managing professionals, analyzing operations, consistently delivering results on time, and under budget.

Work Experience

Outokumpu LLC 10/2010- Present

Shift Leader of the Finishing Department

Managed 34 personnel on a shift (i.e. Operators, Electricians, Mechanics)

Supervised and coordinated the activities of all shift resources, including production and operating workers, materials, processes, equipment and services. Maximize shift productivity while minimizing production costs.

Direct and coordinate the activities of Inspectors, Operators and Maintenance Team Members engaged in production

Read and analyze production schedules, work orders, charts or other records and reports to determine requirements and evaluate production estimates and outputs

Plan and establish work schedules, assignments, and production sequences to meet production goals

Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards

Confer with management or Team Members to resolve worker problems, complaints, or grievances

Interpret specifications, job orders, and company policies and procedures for Team Members

Facilitate resolution of all problems regarding process or material flow, quality, downtime or human resources

Outokumpu LLC known as ThyssenKrupp Stainless Steel USA LLC 7/2008-10/2010

Finishing Inspector

Performs visual inspections for obvious defects

Documents and maintains inspection records electronically and in writing

Collaborates with Quality to recognize material defects and relate to equipment failures

Properly follow company and OSHA safety and standard operating procedure

Communicates non-conforming products orally and in writing to affected team members including machine operators, as well as, leadership.

Smart Alabama LLC 5/2005-7/2008

Quality Control Liaison Specialist

Direct Contact with Customers as a Supplier Quality dealing with day to day issues

Organizes and prioritizes work to meet customer and directory deadlines scheduling demands promptly, accurately and efficiently

Oversee of 7 organized representatives and task team members their daily task

Investigate and communicate all problems associated with safety, quality, and production to the necessary individuals

In charge of testing sensors on machine jigs

Responsibility for cell team performance

Distributor order analysis, order processing and expediting parts as needed

Initiated reports, sales, performance and planning in coordination with other departments and distributors.

Control and monitor supplier quality parts and systems to drive continuous improvement

Relative experience working with customers as a supplier and working towards initiating corrective action plans

CSR Rep at the customer faculty to insure quality assurance of 21 major parts until the vehicle is completely assembled

Customer service functions to establish quality standards of raw material, work in process and finish products

Lead quality certification activities and works closely with certificated reps to maintain a high quality status

Analyze the cost of quality and keeps the organization regularly informed on various statistical measures of quality performance

Quality Control Team Leader

Knowledgeable to identify critical points in the manufacturing process, define sampling, and testing procedures as well as documentation reporting requirements

Oversee the inspection of 21 major metal stamped parts to insure quality assurance to the customer as a Tier 1 supplier

Supports company initiative and encourage team members to participate in a positive, accountable working environment

Implement the quality activities for assigned metal stamped parts ( body parts )

Controlled the PPE procedures in the Quality department

Quality Control Tech

Approved Visual, Dimensional, and Weld check procedures

Approved End of Line inspections on outbound parts

Approved the inspection of 2 major parts in the Automotive field

Approved chisel, break, and torque test procedures

United States Marine Corps 7/1999 – 1/2004

Corporal in the USMC

in charge of over $10 billion dollar worth Cryptographic Material, and Building Lockups as an armed guard

In charge of establishing a communication server in adverse environment in a timely manner

Held Embark Logistic Supervisor oversee the package of the equipment during shipment to and from destinations

Held HAZMAT NCO dealing with disposing of liquid and solid waste

Relevant Course Work

Multi task & balances priorities Team Player Self-motivated

Strong work ethic Positive Attitude Leadership skills troubleshooting skills well organized Integrity

Open-minded Dependable Visionary

Security Clearance

Interim Secret

Education

Lauren B. Wallace Opp, AL 1/2004-8/2005

oIndustrial Electronic Communications

MCCES Communications School 29 Palm, CA 11/1999-2/2000

United States Marine Corps (MCRD) Paris Island, SC 7/1999-10/1999

Training and Skills

Proficient computer skills with SAP PM, Microsoft Windows XP, Microsoft Office applications

Referrals

As needed



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