Natalia Walczak
*** ****** *****, ********* * • Hamburg, NY 14075
*******@******.**
Work Experience
West Herr Chevrolet of Hamburg - Title/Billing Clerk Hamburg, NY
January 2017-Present
Developing deal folders with all pertinent documents for each transaction.
Preparing all Sales and Finance department documents, including Bill of Sale/Buyer’s Order, Titles, Invoices, Finance Contracts, etc.
Submitting all legal transfer documents to the DMV.
Processing payoff checks for new vehicles and trade-ins.
Acting as the expert for all DMV, contract, and other related inquiries by other dealership staff.
Breaking-down deals as per the dealership’s schedule to ensure they reach the Corporate Office on-time.
Performing other related duties as required and assigned.
Hezburger Restaurant - Manager Pskov, Russia
December 2014 - May 2016
Ordered all supplies needed for daily restaurant operations.
Created weekly schedules of both managers and crew
Performed the End of Month count to find food costs and profit for the month
Responsible for contacting the proper authorities to fix and maintain all equipment
Resolved problems associated with staff, customers, and equipment
Enforced all store policies, and made sure new policies were learned and adapted quickly
Instructed both crew and managers about new equipment and procedures
Interviewed potential employees
Maintained high standards of customer service during high-volume, fast-paced operations
Followed procedures for safe food preparation, assembly, and presentation
Supervise daily operations of employees, instituting and implementing procedures, rules and regulations for staff
Hezburger Restaurant - Crew Member Pskov, Russia
November 2013 - December 2014
Assisted new crew members with on the job training
Provided quality service to all customers
Ensured food quality service to all customers
Maintained sanitation, health, and safety standards in work areas
Operated cash register and handled money safely and properly
Motel 6 – Housekeeping Hamburg, NY
July 2013 - September 2013
Cleaned and maintained rooms of customers
Assisted coworkers with daily tasks during the busy season
McDonalds Restaurant - Crew Member Hamburg, NY
May 2013 - September 2013
Maintained and cleaned work station and areas of the store
Prepared food according to company standards and quality
Performed daily and nightly tasks to prepare the store for the upcoming day
Tutoring Pskov, Russia
December 2010 - May 2016
Gave English lessons to Russian speaking clients
Scheduled classes according to clients availability
Education
Pskov State University
September 2011 - June 2015
Bachelor’s Degree in Economics
Certificate of Advanced English Conversation
Skills
Computer: Microsoft Excel, Microsoft Word, Microsoft Outlook, Email, fax, copy
Personal
Detail-oriented and extremely organized.
Excellent at quick-thinking and sound judgment to resolve any unanticipated situations.
Effective oral and written communication skills, excellent interpersonal skills.
Outstanding at multi-tasking.
Ability to remain organized in a dynamic environment, positive attitude.
Knowledge of current legislation relating to lending institutions, DMV transfers, and other applicable federal, state and local laws.