Warehouse/Retail Manager

Stanley D. Gentry

**** ******** ******

San Diego, CA 92114 Tel. 619-***-**** Email: ************@*****.***

A Warehouse career opportunity allowing for advancement and increased levels of responsibility.

SUMMARY OF QUALIFICATIONS

Customer Service / Human Resources

Manage customer service protocols, initiate and cultivate goodwill in the business and in the community.

Supervise and train others, troubleshooting issues and mediating customer concerns, scheduling priorities and operational processes while ensuring issuance of directives and follow through on all tasks.

Train/Coach/Develop/Mentor staff with innate ability to foster loyalty and accountability in others, cross-train and encourage participation while leading toward positive customer service protocols and profits.

Communications / Business Relationships

Define objectives to team; lead and elevate staff toward company goals while supervising operations.

Reinforce/Cultivate and develop staff relationships while supervising customer service.

Interface and cooperate with staff and management in delivery of superior customer service.

Business Management / Logistics / Inventory Management

Inventory: merchandising, tracking, storage and improvement of processes while increasing productivity.

Liaison to purveyors, clientele and staff including relationship maintenance and related vendor negotiations.

Administration: Analyze Financial Reports, manage schedules and monitor inventory and cost controls.

EDUCATION

BACHELOR OF ARTS/BUSINESS ADMINISTRATION/Emphasis Real Estate, National University, San Diego, CA

ASSOCIATE OF ARTS/BUSINESS, San Diego City College, San Diego, CA

ACHIEVEMENTS

MARKETING AND SALES CAMPAIGNS

Establish, maintain and cultivate key strategic, mutually beneficial partnerships that garner loyalty and support.

Initiate and create aggressive Marketing Ideas that target existing customer base and generate new business.

Implement self-directed initiatives and ideas to target and penetrate markets and motivate others toward success.

1999-2003-VICE PRESIDENT, Business Improvement District, San Diego, CA

1999-2002-BOARD MEMBER, Business Improvement District, San Diego, CA

EMPLOYMENT

1979-present GENERAL MANAGER/BARBER, GENTRY’S BEAUTY AND BARBER HEADQUARTERS, San Diego, CA

Manage entire operational requirement for established business in the Historical Heart of San Diego through consistent delivery of quantifiable results and consistent year over year sales increases.

Supervise customer service functions and maintain company policies.

Train, schedule and supervise 2 Barbers, 1 Hairdresser, ensuring coverage and compliance.

Manage/supervise inventory control, ordering and monthly/yearly audits.

Delegate tasks and assign priorities, ensuring customer service criteria are met.

Establish, cultivate and maintain productive relationships with customers, vendors and staff.

Create and apply innovative approaches to resolve issues, motivate staff and increase net profits.

1989-2015 PROPERTY MANAGER / LICENSED REAL ESTATE PROFESSIONAL, San Diego, CA

Achieved improved occupancy levels by accurately forecasting and meeting/exceeding budgets for improvements.

Residential/Commercial Property Manager • Project Manager • Lease Administration • Strategic Planning • Tenant Compliance •Operational Streamlining • Contract Negotiations • Policy/Procedure Development • Revenue Growth •

Cost Reductions • Budgeting • Collections • Bid Requests • Property Safety & Security Enhancement

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