Sales Customer Service

Lauren Portillo

**** ********* **. ******** *****, VA 23455 703-***-****

********@*****.***

OBJECTIVE

To obtain a challenging position as an administrative assistant that will allow me to showcase my leadership experience and my organizational abilities.

CAREER SUMMARY

I am an organized, detail-oriented professional self-starter, able to strategize and prioritize effectively to accomplish multiple tasks. I have multiple years of experience in customer-service and administrative work. I am an energetic team player, effective communicator, and strive to address others needs with enthusiasm.

PROFESSIONAL EXPERIENCE

The Fairfax Bar Association Membership Coordinator

Maintained data files of members including, but not limited to, entering new members, updating current member information, and other relevant data in the association's database system.

Processed membership applications, managed online and FBA Journal classified ad sections, managed publication sales, and provided administrative support for all FBA committees and sections.

Prepared the master calendar, including committee meetings, section meetings, and events.

Developed meeting notices and event flyers and arranged the logistical aspects of all section and committee meetings.

Assisted in planning bar association events, including our annual 5K, dinner dance and the New Attorney Orientation.

Performed receptionist duties for the Fairfax Bar Association to ensure smooth operations and the goal of being responsive to the needs of the members and the general public.

Oversaw general office services such as purchasing office supplies, answering inquiries, as well as maintaining office equipment.

Cost Plus World Market Supervisor

Trained and supervised more than 10 employees while managing store operations.

Developed methods and procedures to improve efficiency of my team, notably training in creating rapport and sales techniques to increase our daily sales from LY sales.

Analyzed and developed advertising strategies that significantly increased sales revenues by organizing programs such as wine and beer tastings, food pairings, and gift basket drawings.

Reviewed operational records to control expenses and reduce shrinkage, determine sales potential, inventory requirements, and to forecast the needs of customers.

Handled complaints, settled disputes, and negotiated solutions for both customers and staff.

Maintain visual standards and product positioning to continually drive higher sales.

EDUCATION

Arcadia University September - 2003-2004

George Mason University September- 2006-2007

The Art Institute of Northern Virginia - 2010-2011

Contact this candidate