Customer Service Human Resources

TONIA BUTLER

*** ***** ****** *******, **. ****6 678-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Responsible Business Operations Manager proficient in Human Resources and Accounting. Passionate and motivated, with a drive for excellence. Over 15 years’ experience in Business and Operational Service Management.

SKILLS

Administration and Management

Human Resources

Excellent Customer Service

Great Communications skills

Time Force 2 Software

Sap/Sage/Timberline Software

Microsoft Excel/Office

Accounts Payable/Receivable

Computers and Electronics Systems Analysis

Instructing Law and Government

Management of Financial Resources

Transportation Operations Analysis

Production and Processing

Innovative Coaching

Quality Control Analysis

Troubleshooting

Logistics

EXPERIENCE

Sept. 2016

Present

Dispatcher/Driver (CDL) Transportation Atlanta

To ensure that proper service levels are met, assign all operating service vehicles, schedules, and logistics. Assisting approximately eight operators, maintenance logs, D.O.T. logbooks, and mileage.

Drive one of several different transit buses or vehicles in a safe, courteous, and reliable manner throughout the service area within a daily assigned time schedule

Perform pre/post trip vehicle inspections as required

Stop at designated points to load and unload passengers

Assist in the boarding of passengers using wheelchairs or other mobility aids and properly secure wheelchairs and scooters

Notify management of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble

Assure that fares are deposited into the fare box and dispense information

Advise passengers of rules and regulations when necessary

Complete and submit written reports concerning passengers and all accidents

Operate on-board computer fare boxes and destination signs

March 2016

Sept. 2016

Assistant General Manager, First Transit

Directed 15-20 subordinate supervisors, preparing work schedules and assigning specific duties for all Operations Supervisors, Maintenance Supervisors, Dispatch and Administrative Personnel.

Reviewed and analyze data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws, regulations, and management policies.

Inspected account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.

Examined and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.

Directed activities of personnel engaged in filing, recording, compiling and transmitting financial records.

Examined inventory to verify journal and ledger entries. Produce up-to-the-minute information, using Timeforce2 and OS400 internal software computer systems, to allow management to base decisions on actual, not historical, data.

Operated computers programmed with SAP and Timberline software to record, store, and analyze information.

Prepared, analyzed, and verified annual reports, financial statements, and other records.

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Oversaw activities directly related to making products or providing services.

May 2004

Sept. 2014

P.T.M of Georgia/Georgia Regional Transit Authority - Forest Park, Ga.

Directed 15-20 supervisors and administrative staff, preparing work schedules and assigning specific duties.

Reviewed financial statements, sales and activity reports, and other Performance data to measure productivity and goal achievement.

Collected and analyze data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws, regulations and management policies.

Directed activities of personnel engaged in filing, recording, compiling and transmitting financial records.

Operated computers programmed with Timeforce2 and SAP software to record, store, and analyze information.

Classified, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers and computers.

Prepared, analyzed, and verified annual reports, financial statements, and other records, using accepted Sage accounting.

Oversaw daily activities directly related to making products or providing services.

EDUCATION

June 1985

May 1987

Associates in Applied Science, West Georgia

October 2015

Present

BA in Administrative Healthcare Management, University of Phoenix(online)

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