Customer Service Microsoft Office

Experience

Columbia Bank – Mortgage Closing Representative October 2015-Present

nReview pre-closing documents submitted by attorneys and title companies. Ensure legal documentation is in compliance with state and federal laws, investor guidelines, and bank policies in order to obtain a first lien position.

nAnalyze settlement agents closing disclosure and invoice to prepare initial closing disclosure accurately and send within the time frame permitted by Regulation Z.

nInput all necessary information into loan origination system to generate closing package documents such as the Mortgage, Note, revised Closing Disclosure and Notice of Right to Cancel. Verify that the fees on the Closing Disclosure are not exceeding or violating the federal tolerance standards.

nAnalyze post-closing package and ratify all documents are present, accurate and signed. Follow up with attorneys, borrowers and title companies when needed.

nEducate and guide others on how to prepare, examine and check initial Closing Disclosure.

Columbia Bank – Teller Supervisor May 2013-October 2015

nSupervised platform and teller operations for branch office with weighted deposits greater than $70 million.

nResearched and resolved any problems that pertained to the teller area.

nAssisted in opening new accounts and maintained documentation for any changes on existing accounts.

nProcessed loan applications from origination, closing and funding.

nMade referrals and cross-sold based on customers request to appropriate bank departments.

Columbia Bank – Head Teller October 2011-May 2013

nSupervised teller operations for branch office with weighted deposits greater than $50 million.

nApproved transactions that exceeded teller limits and maintained the security of the teller.

nScheduled hours for teller personnel to ensure branch was adequately staffed.

Columbia Bank – Night Teller June 2008-October 2011

nProcessed deposits and withdrawals on customers’ accounts. Verified cash deposits and endorsements on checks and signature withdrawals.

nProvided friendly and efficient service while maintaining security and strove for accuracy in accepting deposits, payments, cashing checks, and processing withdrawals.

Education

Montclair State University May 2015

Bachelors of Science, Finance

Skills

Experience in banking, finance, and customer service for over 10 years. Communicate proficiently in both English and Spanish. Well-organized, self-starter, and compliant to changes made to the work environment. Proficient in using the following software’s: Microsoft Office, Outlook, Ellie Mae Encompass, Morvision, Fundtech and Fiserv DNA.

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