Customer Service Sales

Joy S. Larose

**** **** ***** *****, *********, GA 30274 - Mobile Phone: 347-***-**** - Email: **********@*****.***

Summary

Administrative Professional with over 10 years of experience supporting Executives, Offices and Teams

Effective communicator with proven track record of relationship building with customers, colleagues and management

Ability to multi-task numerous priorities and work under tight and changing deadlines.

Professional Experience

Maximus – 34 Peachtree Street NW, Atlanta, GA 30303

2/2017 – Present – Customer Service Representative - Louisiana Medicaid Eligibility Assistance Center

Guide callers through the Medicaid application process. Assist callers assess needs to make appropriate healthcare choices

Perform data entry accurately. Document details of inquiries and actions taken

Follow standard operating procedures to ensure consistency and accuracy

Time Warner Cable (Now Spectrum) – 41-61 Kissena Blvd. Flushing, NY 11355

12/2013 – 12/16 - Customer Service Representative

Team Lead – Supervised and reported on team activity. Conduct meetings and training on weekly basis and as needed

Sell TWC products and services by asking questions to define customer needs and make suggestions based on those needs

Provide technical support and resolve billing issues related to Time Warner Cable products and services

Accurately enter orders into billing system

The Marino Organization – New York, NY

5/12 – 7/12 – Receptionist/Office Assistant - Temporary Position

Provided reception coverage using multi-line phone system

Assisted Office Manager on various projects often using the internet for research

Maintained proper levels of office supplies and kitchen inventory

IMS Consulting – New York, NY

05/10 – 07/10- Office Manager/Administrative Assistant - Temporary position through Aerotek

Assistant to 2 Senior Managers. Booked travel - Submitted and tracked invoices and travel and expense reports.

Daily maintenance of 8 conference rooms including setup and scheduling using Outlook

Maintained proper levels of office supplies and kitchen inventory

TWC Media Solutions – 205 E. 42nd Street 19th Floor NY, NY 10017

01/07 – 06/09 - Office Manager/Administrative Coordinator

Assistant to SVP National Ad Sales, VP of Ad Sales, 2 Regional Sales Managers, and Director of Operations

Handled calendar management, drafting correspondence, and arranging meetings and events on and off site

Coordinated travel arrangements and submitted expense reports for reimbursement

In charge of processing new hire paperwork, benefits, and training - Created new hire manual

Assessed administrative needs and implemented new procedures. Created and updated multiple paper and electronic files

Maintained office supply inventory, furniture & equipment. Processed invoices for payment

Point of contact for building management and outside vendors. Researched new deals and suppliers

Morgan Anderson Consulting – 1123 Broadway NY, NY 10010

02/06 – 12/06 – Administrative Consulting Associate

Performed internet research and assisted in analysis and preparation of data compiled. Heavy phone contact with clients

Managed office including heavy phone contact outside vendors e.g. ordering supplies, equipment, etc.

Booked travel domestic and international travel. Coordinated conference calls between various time zones

Major Market News - New York, NY – 220 E 42nd St. New York, NY 10017

12/02 – 07/05 - Office Manager/Sales Coordinator

Assistant to Sales Manager and Account Executive. Prepared proposals for presentation to advertising agencies

Devised and implemented daily sales support procedures.

Compile weekly, monthly, quarterly and yearly sales figures and report against projections

Education

St. John’s University, Queens, NY A.A Communications

Katharine Gibbs School, New York, NY Certificate in Office Administration, Travel and Conference Planning

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