Customer Service Project Manager

*************@*****.*** 281-***-****

SUMMARY

Experienced organizational change

consultant with excellent client

and project management skills.

Action-oriented with strong ability

to communicate effectively with

technology, executive, and

business audiences.

SKILLS

• Quick learner

• Proficiency in finance

processes, business

transformation, stakeholder

engagement

• Vast industry experience

including energy, chemicals,

utilities, pharmaceuticals,

high-tech and products

KELSEY VICTOR

FINANCE APPLICATION & PROCESSES CHANGE MANAGEMENT EXPERIENCE

ACCENTURE • SENIOR CHANGE MANAGEMENT CONSULTANT

AUG 2007 – MAR 2016

• Consult with clients across multiple continental regions to lead large scale change management, talent development, finance and IT enablement initiatives across multiple business segments.

• Conduct change impact assessment to drive business process efficiency

• Develop change approach, implementation project plan, functional role mapping and training curriculum to achieve maximum change strategy goals.

• Manage global team of analysts and consultants developing custom training assets

• Guide deployment of tactical training activities (communications, performance tracking and documentation management) ACCENTURE • ERP PROJECT MANAGER FUNCTIONAL SPECIALIST JUL 2001 – AUG 2007

• Initiate stakeholder analysis, communications planning and risk assessment for successful ERP transition

• Develop functional training documentation for ERP financial modules

(Oracle, SAP) to support role-based training plans

• Prepare financial registers and documentation for auditors

• Manage team of analyst responsible for financial processes including AP, Reporting, eExpense and Customer Service

EDUCATION

BBA • AUGUST 1997 • PRAIRIE VIEW A&M UNIVERSITY

VOLUNTEER EXPERIENCE OR LEADERSHIP

TRUE VINE MISSIONARY BAPTIST CHURCH

• Youth Director, Church Administrator, Board Member YN KELSEY VICTOR

FINANCE APPLICATION & PROCESSES CHANGE MANAGEMENT KELSEYSVICTOR@GMAIL.

COM

TWITTER HANDLE 281-***-**** LINKEDIN URL

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