Customer Service Sales

RICHARD SCHIANO

**-** ***** ******, **********, NY 11357 ***********@*****.***

Cell: 347-***-****

PROFESSIONAL SUMMARY:

Automotive industry professional with significant experience in sales, customer service, managerial and shop environments. Dedicated and hard-working capable of multi-tasking while delivering exceptional customer service.

Strong Communications, organizational and management skills

Ability to multi-task in a pressured environment

Customer-oriented in sales and service

Personal and shop-based computer systems & software

Skilled in mechanic tools (hand, power and pneumatic). Proper use of shop equipment

EXPERIENCE:

ESF Transport, Brooklyn, NY June 2008 - September 2014

Dispatcher/Assistant Shop Manager

Dispatched fuel oil and cement trucks throughout the five boroughs and all of Nassau County.

Provided direction to eight shop personnel assuring trucks were always operational, up to DOT specs and prioritizing repairs.

Gabrielli Truck Sales, Bronx, NY March 2003 – April 2006

Outside Parts Sales Representative

Outside parts sales for the Bronx to Poughkeepsie, NY and Fairfield County, Connecticut. Sold parts to independently owned repair shops. Worked parts counter, shop counter, including parts and stock management.

Automotive Service/ Parts February 1994 – March 2003

Several Automotive Dealerships, Queens, NY

Service Advisor and parts counterman at GM, Ford, Nissan, Jaguar, BMW and Honda dealerships. Provided outstanding customer service with the ability to understand complex automotive issues.

EDUCATION:

Bronx Community College June 1986

Automotive Science Certificate

Queensborough Community College June 1984

Business Management

Flushing High School June 1982

General Studies and Automotive

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