Customer Service Administrative Assistant
Resume:
Admin Processor
ADT LLC
W Palm Beach, FL
Aug, *989 / Mar, 2017
Helene Ginsburg
********@*****.***
Deerfield Beach, Fl 33442
Summary
Feel I would contribute a lot to a company's growth and welcome the opportunity to meet with you. Experience
Heavy customer service which involved both Internal/ External customers. Also handled telephone switchboard where I directed calls to correct individuals and assisted customers in resolving issues. Also contributed to Customer Retention and was lucrative in working with each customer by listening to them. I responded to their needs while keeping both ADT and them in a win-win situation. I handled collections for Top 200 Commercial accounts which entailed my contacting businesses and following up on them until full monies were paid.
Since I started as an Administrative Assistant to three National Account Managers, I was the liaison in assisting all customers. I handled all billing/consolidated accounts while they were out of the office as well as when they were on vacation. This required problem solving all office coordination. This position entailed my handling of timely Installation/Service between all ADT offices to schedule follow up appointments.
Education
Old Dominion
1987 / 1988
Some College
Skills
Very computer literated and have great listening skills. I am experienced in Collections as well.
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