Customer Service Insurance
Resume:
YVETTE A. SMALL
Philadelphia, Pa 19132
********@*****.***
OBJECTIVE: To obtain a position that will enable me the ability to utilize my current skills and combine them with new skills.
EXPERIENCE:
Homecare
12/16-Present Liberty Home Resource Phila, PA
• Assist clients in their activities of daily living
• Perform light housekeeping
• Prepare food or oversee the preparation of food to ensure that hygiene standards are met.
• Run errands including grocery
Data Entry
10/15-02/16 Drexel University Phila, PA
Calculated students G.P.A.
Documented and processed students information
Using Universities Banner and Slate software
Audited students information using Microsoft excel
DATA ENTRY CLERK/ PATIENT SERVICE REP.
9/14-04/15 CHILDREN’S HOSPITAL PHILA, PA
Answer phone, incoming and outgoing mail, photocopier, scanning, and fax verification forms
Sending out accept and denial insurance
Using the Raiser Edge to scan records and Query Batch
Using EPIC, Navinet and Passport.
Greeting patents and families, collecting & entering demographic and insurance information.
Collecting payments associated with services rendered and reconciliation of daily services.
Insurance referrals and authorizations as needed per insurance .
File Clerk
03/14-07/14 ABM Phila, PA
File records away in alphabetical order
Code files for proper placement storage
Retrieve files as necessary
Ensure files are accessible
Process and scan files to be entered into computer in digital database
Use scanners to convert form, receipts, and reports into electronic format
Customer Service Mail Associate
06/11-10/13 Pitney Bowe/PWC. Phila, PA
Process, sort, distribute, incoming and outgoing mail
Handle shipping and receiving materials
Provide Courier Service for the pickup and delivery of mail
Clean, set up, and stock kitchen, and conference room areas
Participate in cross training and perform other duties as assigned
Back up manager in there absent.
Mail Processing Clerk
06/09-05/10 Prudential Insurance Company Dresher, PA
Sorting, and distributing mail for Claims Department
Handled all Fed EX priority and regular mail
Filing, copying, and scanning documents
Insurance Verifier
10/04-04/07 Healthcare Business Resources Bala Cynwyd, PA
Verify incomplete or inaccurate data pertaining to physician billing
Input patient and insurance information for hospital emergency rooms in PA as well as across the U.S.
Screen all insurance information prior to entry into the active bill stream
Identify and correct missing invalid data, work with a comprehensive database that contains numerous third party payers
Prioritize work in order to meet revolving deadlines
Data Entry Specialist
10/02-03/04 Search Tec Inc. Phila, PA
Assisted the financial department verifying and input correct information into database
Input data for Uniform Commercial Codes
Assisted various departments, with filing, copying, and answer incoming telephone
Scheduled appointments, perform administrative duties, and customer service
Data Entry Specialist
04/01-09/02 Abington Data Services Phila, PA
Input various documents including hospital insurance, and prescription form into database
Meet numerous department deadlines on a daily basis
EDUCATION: Lincoln Technical Institute- Medical Administrative Assistant Diploma -01/11
KRA Corporation- PA Work Certified -Philadelphia, PA-12/08
Craft Institute- Computer Business Operations- Philadelphia, PA -07/97
High School Diploma- Philadelphia, PA 06/89
CERTIFICATIONS: HIPPA Web-base, CMS/1500 Forms, Diagnosis-ICD, CPR, Medical
Administrative Assistant
SKILLS: ICD-9, CPT, Coding Manuals, CMS-1500 forms, MS Word, Excel, Outlook, Medical Terminology, Customer Service
REFERENCES: Available upon request.
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