Customer Service Manager

PROFESSIONAL SUMMARY

CORE QUALIFICATIONS

EXPERIENCE

SHEILA MARTIN

****************@*****.***

My objective is to work for a reputable company that I can use my solid skills and attention to detail to help the company meet the goals of its customers.

Excellent customer service skills

Attention to detail

Exceptional organizational skills

Flexible

Hard worker, motivated to

succeed

Punctual, reliable, dependable,

and loyal

Proficient in Microsoft Word

Some experience in Microsoft

Excel

Proficient in email and different

types of POS systems

08/2016 to Current Sales, Service, and Distribution US Postal Service - Fuquay Varina, NC

Located and tracked mail, Inspected mailing material, Compared pricing for shipments, Distributed parcels and mail, Validated mailing material, Screened parcels for shipment, Completed SSA training, Completed Passport training, Completed BSA training, Registered packages for shipment, Organized distribution of parcels and mail, Processed incoming and outgoing mail, Summarized daily totals of incoming and outgoing mail, Operated scanners for incoming and outgoing mail and trucks

07/2007 to 07/2016 Bartender

Applebees Bar & Grill - Raleigh, NC

Excellent customer service skills, Managed liquor inventory, Managed liquor cost and control, Insured the cleanliness of the bar, Provided change for the staff, Completed daily checklists for management, Maintained and Controlled a cash till, and excelled in mixology

06/2006 to 03/2007 Leasing Agent

Ample Storage - Raleigh, NC

Recorded units leased, Prepared daily spreadsheets, Consulted on unit and U-Haul rentals, Maintained and organized files, Arranged and organized callbacks, Inspected rental units and U-Hauls, and Arranged deposits 08/2004 to 04/2006 Manager/Bartender

Buffalo's Bar & Grill - Greensboro, NC

Oversaw all staff, Made schedules for staff, Controlled large amounts of currency, Organized deposits of currency, Maintained daily and weekly reports, Managed inventory of liquor and food, Excellent customer service skills, and Excelled in mixology

EDUCATION

1996 GED: Business Adninistration

Alamance Community College - Haw River, NC, USA

Deans List 1996-1997

General Education Certificate 2000

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