Customer Service Microsoft Office

832-***-**** *************@*****.*** ***** Shavano Ranch #5206, San Antonio, TX 78257

www.linkedin.com/in/thomas-combs

THOMAS R. COMBS

CYBER SECURITY/INFORMATION SECURITY

Passionate business graduate with nearly 10 years of customer service experience. Prevent additional company cost up to 15% percent each month from inventory. Goal-oriented team leader and self-motivated team player with proven success managing multiple simultaneous projects, as well as troubleshooting hardware and software applications. Highly disciplined quick learner with exceptional interpersonal, problem-solving and communication skills.

EDUCATION & TRAINING

BBA, Cyber Security, The University of Texas at San Antonio Graduated May 2017

Technical Skills: TCP/IP Networking, BMC Remedy Ticket System, SharePoint, Windows 2000/XP/7, Kali Linux, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Wireshark, VMware, Confluence

CAREER OVERVIEW

SILVER SPRINGS NETWORK Feb 2015 – May 2017

PROJECT MANAGER INTERN

Developed well-structure blueprint of sorting and implementing data on inventory database. Designs presentations on valuable data regarding production, inventory and specific trends.

Monitored and maintained 100% of project documentation and customer contracts, creating monthly reports that demonstrate developments of project growth.

Produced tickets on BMC Remedy ticketing system for defective devices, and partners with other department members to find solutions for inventory delays while extracting data.

H.E.B. GROCERY STORE Sep 2007 – Present

CASHIER

Resolves customer disputes in patient manner, exhibiting strong product knowledge and understanding of target customers.

Manages customer wait time and numerous tasks, prioritizing workload according to urgency. Ensures well-organized checkout areas.

Handles cash, check and credit card transitions, communicating with co-workers and customers in respectful manner.

THE UNIVERSITY OF TEXAS AT SAN ANTONIO Jan 2015 – June 2016

COMPUTER LAB ASSISTANT

Resolved first-contact issues by performing minor hardware and software troubleshooting, organizing and executing tickets on troubleshooting-related issues.

Observed multiple computer behaviors by monitoring software, and generated daily report for supervisors on inventory, computer malfunctions and other technical events.

Administered and provided assistance to students and professors in open lab environment.

CGI FEDERAL June 2014 – Sep 2014

INFORMATION TECHNOLOGY HELP DESK INTERN

Provided Tier 1 and Tier 2 troubleshooting support to Physicians and Teaching Hospitals, producing accurate data from clients through Remedy ticket system.

Deliberated project concepts with help desk coordinator and team supervisors, executed high-level responsibilities on administrative and technical prospective.

Updated web-based applications and technical solutions for staff and team leaders.

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