Human Resources Manager

Jane Santos, PHR, MBA

Kyle, TX *****

**********@***.*** 512-***-**** www.linkedin.com/in/JaneESantos

Highly Motivated Manager

Leverage organizational and problem-solving skills, thriving in challenging work environment to exceed goals and secure long-term growth

Flexible, extremely organized, and true change agent with intense work ethic. Work as strategic business partner with positive attitude. Versatile; adapt to constantly changing priorities. Articulate communicator at all levels. Handle confidential matters with discretion and strive for win-win resolutions.

Labor Relations Legal Compliance Compensation Benefits Training

Employee Development Performance Management Recruiting and Staffing

Professional Experience

UNITED TECHNOLOGY CORPORATION (formerly Goodrich), San Marcos, TX 2006 – 2017

Human Resources Manager

Revamped all processes for 200 employee non-union workforce. Supervised and mentored generalist. Linked business with operating systems for more efficiency. Executed continuous improvements that impacted operations.

Reduced staffing time to fill by 30% (90 to 63 days) with combining testing and interviewing, same day job offers, and additional recruiting efforts, including virtual job fairs and meeting with leaders to establish future staffing needs.

Increased employee satisfaction score from 3.2 to 5, on scale of 1-6, by walking shop floor at least twice per day, having open-door policy, doing one-on-ones, and attending weekly team meetings.

Decreased time to finalize Affirmative Action Plan (AAP) 50% by formulating detailed instructions on how to run reports and generate templates.

Boosted retention from 75% to 90% within 5 years by spearheading employee recognition and inclusion program and individual development plans.

Eliminated grievances and lawsuits and turned-around lax environment by meeting with leaders to discuss employee performance and attendance issues and drafting coaching and written discipline templates focusing on immediate issue resolution.

Augmented retention from 78-85% by administering hourly and salary programs, including 95% job offer acceptance, wage surveys, benchmarking, incentive and recognition programs, performance evaluations, succession planning, and job analysis with establishment of written job descriptions.

Led continuous improvement Kaizen events and created stand work / job instructions for 32 processes.

Maximized employee satisfaction by designing, negotiating, and administering self-funded comprehensive benefit program, including medical, dental, vision, and prescription, 401(k), stock purchase, and scholarship.

Enabled achievement of business plans and goals by planning, executing, and downsizing with severance agreements due to reduction in force (RIF) and mergers.

Successfully defended all Equal Employment Opportunity Commission (EEOC) complaints and had positive outcome on Affirmative Action Plan (AAP) audits.

Jane Santos, PHR, MBA **********@***.*** Page Two

Additional Related Experience

GOODRICH, Chula Vista, CA

Human Resources Specialist III & IV

U.S. FOODSERVICE, Las Vegas, NV

Human Resources Manager

Education

Master of Business Administration (MBA), University of Phoenix, San Diego, CA

Bachelor of Science Business Administration (BSBA), Business Information Systems,

Robert Morris University, Moon, PA

Professional Development

Professional in Human Resources (PHR), Society of Human Resources Management (SHRM)

Certificate, Human Resources Management, San Diego State University

Certified Lean Practitioner – Continuous Improvement

Affiliations

Member, SHRM

Former Member, San Diego Society for Human Resource Management (SDSHRM)

Former Board Member and Treasurer, South County Personnel Association (SCPA)

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