Customer Service Representative

Remon Rawlins Jr

**** ******** ****, *********, **, United States

Lancaster, TX 75134

Phone: 214-***-****

E-Mail: ***************@*****.***

Summary

Highly enthusiastic customer service professional with 6 years client interface experience.

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.

Results-driven customer service representative with proven ability to establish rapport with clients.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Creative problem solving

Microsoft Excel

Multi-Task Management

Courteous demeanor

Telecommunication skills

Telephone inquiries specialist

Invoice processing

Adaptive team player

Critical thinking

Experience

February 2009 to February 2010

Epi Breads Dallas, Tx

Warehouse worker

Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Negotiated bulk shipping discounts with contracted carriers. Unloaded, picked, staged and loaded products for shipping. Oversaw warehousing and storage practices and housekeeping. Established transportation cost standards and economical shipping practices. Verified proper temperature levels on all inbound merchandise requiring refrigeration.

February 2010 to February 2011

Sterilite Ennis, Tx

Warehouse associate

Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Assembled product containers and crates. Packed containers and re-packed damaged containers. Loaded flat bed by forklift and hand truck.

February 2011 to February 2012

Dart Cups Dallas, Tx

Warehouse associate

Evaluated and reconfigured systems to support customer service and operational goals. Loaded flat bed by forklift and hand truck. Cleared damaged items and loaded freight. Used propane forklift to load trailer at warehouse. Packed containers and re-packed damaged containers. Assembled product containers and crates.

February 2012 to February 2013

Target Dallas, 75237

Cashier

Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Worked overtime shifts during busy periods. Worked with customer service to resolve issues. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies.

February 2013 to February 2014

Allstate Arlington, Tx

Call Center Representative

Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Trained staff on how to improve customer interactions. Made reasonable procedure exceptions to accommodate unusual customer requests. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

February 2014 to June 2015

Teleproformance Dallas, Tx

Call Center Representative

Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Collected customer feedback and made process changes to exceed customer satisfaction goals. Properly directed inbound calls in phone queues to improve call flow. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Led a team of customer service representatives to increase service center profitability. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

February 2014 to February 2016

StateFarm Irving, Tx

Call Center Representative

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Successfully interacted with customers and retail buyers to expedite orders.

Education and Training

2011 Lancaster High School,

Diploma

3.4

References

REFERENCE

Gabrielle Carpenter, Manager

Cell:469-***-****

5+years

Sheila Johnson, Supervisor

Cell:469-***-****

7+years

Shirley Williams, Team Lead

Cell:972-***-****

7+years

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