Manager Human Resource
Resume:
Sandra Burns
Orlando, FL *****
************@*****.***
https://www.linkedin.com/in/sandi-burns-13925210
HUMAN RESOURCES
Versatile HR professional with over ten (10) years’ HR Management/generalist experience in managing the full spectrum of human resource functions, services and programs. Proven success in collaborating with management to support corporate goals and initiatives in a variety of sectors including public, private, and non-profit companies with diverse populations of exempt and non-exempt employees. Experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits administration and compensation, HR records management, ADP payroll administration, HR policy development and legal compliance.
Core Strengths
Staff Recruitment & Retention
Trusted advisor to all organizational levels
Employee Relations/EEO Compliance
Authoring and interpreting Company policies
Human Resource Management Systems (HRMS) and Payroll Technologies
Employee advocacy
Benefits Administration including 401K
Prioritization and multi-tasking
HR Program/Project Management
Workers Compensation Claims Investigation
Multi-site experience
Performance Management
Compliance Reporting (EEO, Vets, OSHA)
PROFESSIONAL EXPERIENCE
Maintained an open-door environment which drove positive dialog across the organizations
Developed and managed annual staffing plan and hiring for high volume periods. Created recruiting resources, job fairs, job descriptions, interview questions and partnered with managers on training and candidate selection.
Investigated EEO, workers comp and unemployment claims, drafted position statements and successfully defended company.
Audited and updated Employee Handbook, as needed, to assure compliance with changes in Federal and State legal requirements. Communicated changes to managers/staff to protect company from legal risk and ensure consistent and fair processes.
Provided guidance on employee performance management to management to assure goals and standards were developed, communicated, monitored and met.
Managed FMLA, military and disability leave of absence programs.
HR reporting, benefits enrollments and employee records.
Provided training and coaching on leadership skills to management.
Improved attendance by initiating time and attendance system, training managers, and creating reports and processes to insure compliance.
Administered multi-state payroll (ADP) for 600 employees
Performed all HR administrative responsibilities including setting up and updating personnel files, overseeing orientation and orboarding of new hires, and obtaining background reports. .
Devised creative and cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity.
Managed 403B, 401K and other benefits programs with 3rd party vendors
Worked with outside vendor to prepare EEO, Vets 100 and AA plans
IPA Direct
Insurance Sales Call center
Health, Life and ancillary product insurance contact center 8/2014 – 10/2016
HR Manager
CredAbility (Now Clearpoint) 3/2008 – 9/2013
Non-Profit Contact and Counseling/Call Center
HR Manager
Fedders Addison HVAC Manufacturing 3/2007 – 2/2008
Regional HR Manager
Wyndham Vacation Ownership 8/2005 – 1/2007
Resort and call center
HR Manager
Education:
American International College, Springfield, MA
BA Psychology
Computer Skills:
HRMS applications (UltiPro,Epicor, Halogen, ADP)
MS Office Suite
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