Customer Service Medical, medical records technician, retired RN

Exceptional interpersonal and organizational skills, detail oriented and resourceful.

Extensive with problem solving as an administrator in the medical field.

Proficient in IME Centric, Electronic Medical Records and Microsoft Office Suite.

EXPERIENCE

ExamWorks, Incorporated (previously Abeton, WMCI) 2005-2017

Portland, OR

Lead Document Management Technician

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records

in designated areas according to alphabetical and numeric filing systems

Conceptualized and implemented new and more efficient filing system

Maintained 100% compliance with all hospital and government regulations by implementing several

process improvements

Administration

Filing, developing spreadsheets, faxing reports and records, photocopying collateral and scanning documents for inter-departmental and external department use

Training

Successfully trained staff in all office systems and databases, policies and procedures

Designed and implemented training procedures for new staff.

Increased Team efficiency.

Customer Service

Daily interactions and rapport with doctors, insurance companies and attorneys regarding requests, problem solving and routing issues to appropriate departments to deal with effectively and efficiently

Novacare Physical Therapy 1995-1998

Denver, CO

Office Manager

Reception, including scheduling all appointments, routing calls

Accounts payable and receivable

Saddleback Memorial Medical Center 1984-1992

Laguna Hills, CA

Registered Nurse

Managed LVNs and patients in a medical-surgical unit

Circulating nurse for all types of surgeries

Cardiac Care Step-Down unit

Clinical 3 certified

ACLS certified

EDUCATION

Associate of Arts: Nursing

Saddleback Community College, Mission Viejo, CA

Bachelor of Arts: Psychology

California State University, Long Beach, CA

Contact this candidate