Manager Management

MARIA KOPSHIN

PMI: PMP, ACP® (Agile)

917-***-**** ********@*****.*** NYC & NJ

Project, Program, Product Management

IT, Infrastructure, Digital, Web Services

SUMMARY

Client success and product value driven, Senior Technology Manager with over 15 years industry experience in IT consulting and implementation including PMO practices, application management, software development, analysis; proactively leading all phases of project life cycle from initiation to closure. Strategic, adaptive, collaborative lead, team builder, and hands-on technologist; providing direction and support to business partners and stakeholders to meet their goals. Excellent communication, multitasking, problem and conflict solving skills. Degree in Information Technology Management, PMI-certified. Fluent in all key aspects of PLC and SDLC of Agile or Hybrid methodologies

KEY SKILLS

PPM Management: Strong knowledge of techniques for planning, monitoring, controlling programs budget and resources. Strategic & tactical planning; financial management; risk, issue and change management; enterprise infrastructure deployment and security governance, enterprise GRC framework. Client, vendor and distributed teams management, C-level reporting; pre-sales, pitches & presentation

Cases: Web, mobile, systems apps and process centric solutions (B2B, B2C, SI): build, maintenance & support; IT/Business transformation; Cloud adoption; integration, migration; operational excellence; mergers, acquisitions

Value-Add: Ability to quickly grasp and master new concepts, process building & improvements; team building, motivating; promoting good work practices, recognizing new business opportunities or savings based on business-value needs, building business cases; product management: market, products metrics & assessments. In-depth knowledge of cross-functional discipline principals and needs

Domain: Financial, Data & Information Service, Pharmaceutical, Advertising, Publishing

TOOLS

PPM Tools: Clarity PPM, Clarizen PPM, MS Office Suite (MS Project, PowerPoint, Visio), JIRA/Confluence

Tech Concepts: Systems: Adobe, Linux, Windows, UNIX; SaaS/Cloud Services (private/hybrid): AWS, Azure, Hadoop, Cloudera; CSM/CRM: Salesforce, Service Now, Drupal, WordPress, others, cross-platform (iOS/Android)

Methodologies: Agile/Hybrid (Scrum, Kanban, Scaled Agile), Waterfall, Continuous Integration, ITIL/ITSM

EXPERIENCE

Agile Project Consultant/Freelance KPMG, NYC Aug 2017 – Present

Planning and executing the deliverables during the initial stage of a project with business partner and delivery team. Manage budget, backlog/iteration/resource planning, daily stand ups, issue tracking and resolution, handoffs, progress reporting. Finalized an Agile PMO framework for an existing function

Tools: On-prem financial tool, JIRA/Confluence, Service Now, Angular JS, Backbone, other programming tools

Senior Technology Project Manager YOUNG & RUBICAM, NYC – Agency Aug 2016 – Jul 2017

Drive strategic, operational, business and product management activities in support of IT & digital efforts including web/mobile and systems apps (new sites build (external/internal), maintenance & enhancements, integrations, IT Asset Management: legacy replatforming, Cloud adoption to AWS, network, security, and other efforts across WPP Group clients & vendors projects portfolio over $1.5 M in budget. Supported competitive market and product analysis/assessments for new builds based on the required metrics. Oversee end-to-end implementation process from initiation to close-out including concept, budget, backlog/iteration, costs, resources, documentation, risk/change, workshops (UAT & Demo scripts), reporting

Tools: JIRA, Service Now, SharePoint, Drupal, front/backend frameworks and web tools, Cloud (AWS, MS Azure)

IT Implementation Manager WOLTERS KLUWER, NYC – Information Services Jan 2015 – Aug 2016

Strategized, planned and led end-to-end implementation process for a client global IT transformation effort to install ITSM/Service Now framework directly reporting to the Head of Technology. Responsibilities included full-scale project attributes: budget/resource planning and management, roadmap/backlog/iterations planning, prioritizing and managing, requirements (BRD, FRD, Non-functional), risk/change/escalation management, reporting, client engagement and on-boarding complied with the program requirements and environment framework. Liaison with program owners, cross-leads, stakeholders, vendors to ensure operational clarity & transparency

Rolled out several business verticals within scope, budget and the minimal impact

Served as a primary interface with client program owners including CTO, cross-team leads (architects, SDMs, TLs, PMs, vendors and other groups. Defined and executed implementation plans based on objectives, feasibility, impact/priority and costs to secure successful on-boarding/migration. Trained and mentored delivery and relationship managers in all aspects of Program activities and engagements

Led initial analysis for various modules including service catalog, data mapping and business rules to consolidate and migrate existing IT services onto ITSM framework

Established Agile (JIRA/Confluence) project/SDLC framework for implementation team to be aligned with the company various verticals PMO teams and processes

Implemented team structure, onboarding-engagement flow and reporting format to achieve clarity among program stakeholders

Tools: Clarizen PPM, SharePoint, JIRA/Confluence, ITIL/ServiceNow, Systems and Web programming tools

Sr. IT Program/Project Manager (Agile) TIAA-CREF, NJ – Financials Oct 2013 – Jan 2015

Partnered with Business Owners and Delivery Leads in effectively strategizing and managing portfolio with capex/opex budgets over $2.5M. Communicated program vision, financial and progress terms with partners, delivery leads. End-to-end delivery of infrastructure process centric and digital/mobile solutions including new builds, maintenance & enhancements efforts. Accountable for leadership/execution results, case studies development, visibility and delivery success including budget management, planning, progress alignment to senior management and cross-stream teams

Migration over 3500 mutual funds accounts from Chase onto Tiaa in support of an acquisition effort. Picked up project mid-flight, defined project structure, success criteria/metrics to eliminate client/vendor relationship issues, lacking documentation, resource scarcity, and vendor mismanagement. $250K in saving for $1.5M of projected spend

Delivered fiscal program for core workflow tools based on IBM solutions (BRMS and CaseManager), consisting of 5-15 concurrent efforts within projected scope, budget and timeline. Managed two off-shore/distributed teams consisting of 10-70 members. Yearly programs completed within legal deadlines, audit-free, and compliance findings. Value: Improved business analytical/reporting capabilities, performance, reduced operational costs and service delays

Implemented several process enhancements including New Work Intake process, fiscal portfolio reporting workflow for the Committee

Tools: SharePoint, Clarity PPM, JIRA, IBM (BRMS, CaseManager, Jazz), JAVA, .NET, iOS, Salesforce

Development Manager MERCK, NJ – Pharmaceuticals Oct 2012 – Oct 2013

Managed portfolio of IT/Digital initiatives including websites, modules, and infrastructure related efforts from concept to closure. Led POCs, engagements and feasibility assessments for internal Merck clients. Assisted with integrating Development function into Merck’s IT enterprise workflow. As a main technical interface between Product, Account, Business and Development teams provided strategy, planning, feasibility and business value assessments to achieve the optimum solution(s) and plan execution. Assisted Account/Business leads with contracts, RFPs and SLAs.

Tools: Clarity PPM, SharePoint, Salesforce, Systems and Web programming tools (.NET, LAMP, Drupal/WordPress)

Sr. System & Business Analyst/Technical PM HAVAS, NYC– Agency Nov 2011 – Oct 2012

Combo PM/SBA role. Led requirements management (BRD/FRD/TDD/UAT scripts), PM activities including budget, scope, and report on progress in support of multiple web & infra initiatives for pharma clientele. Enhanced requirements process turnaround by 50% with vendors Wipro and Infosys.

Project samples: Walgreens - iPad Sales App for Walgreens to streamline Sales operations, Merck - Portal redesign/ assets migrating process/advisory to client’s business/implementation team, Novartis - Corporate site redesign/development/ data migration for rebranding, Pfizer - Rebranding/site development, iPad presentations, HCP portal (technical and systems requirements), Shire - Custom iVeeva module to enhance company’s business processes/services

Tools: Clarity, JIRA .NET, SQL/Oracle, CRM: Salesforce/iVeeva, front/database development, Salesforce

EARLY CAREER

Project Manager/BA/Web Developer ERLO, NYC– Web Agency May 2003 – Nov 2011

Delivery of web products/services for clients in financials, e-commerce, advertising, media and other industries. Career progression from a Web Developer to a PM/BA. Projects included new site builds, re-platforming (migration from IBM Lotus Notes onto Salesforce), Data Center migration (VMWare/virtualization)

Tools: MS Project/Visio/Office, Tools: .NET, LAMP, front-end/data tools, Salesforce

Web Producer WALL STREET JOURNAL, NYC– Web Publishing Dec 1999 – Apr 2003

General Project Management responsibilities to support delivery of digital production projects for web publishing

Interactive Traffic Manager OGILVY, NYC– Advertising Agency June 1996 – Dec 1999

Traffic management for the various print and digital advertising campaigns

EDUCATION

BS in Information Technology Management, Seton Hall University/South Orange, NJ

PMI-Certified Project Management Professional: PMI-ACP® (Agile Certified Practitioner), #1812770 by Project Management Institute

AWS (Amazon)/Solution Architect: In Progress

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