Customer Service Self Employed

Linda Thomas

Cell: 678-***-**** ***************@*****.***

Profile and Strengths

●Seasoned and dynamic Office Manager/Assistant with comprehensive business and technical experience.

●Proactive professional with experience in Administration, Customer Service, General Business Office Practices, Bookkeeping, and Billing.

●Solutions oriented professional with 15+ years of well-honed skill set in collaborating with project teams, interfacing with customers of all ages, and managing in an office environment.

●Proven ability to analyze and solve complex problems, manage resources, and procure supplies and resources.

●Excellent leadership qualities with proven capability to supervise teams, handle multiple tasks easily and capable of meeting deadlines.

Core Competencies include:

Coordination/Liaison

Microsoft Products

Customer Service

Office Management

Database Administration

Policies and Procedure Development

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Transportation Specialist/Bus Driver August 2013 – Present

Dekalb County School System

●Drive gasoline, diesel multi-passenger vehicles to transport students between neighborhoods, schools, and school activities

●Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios

●Report any bus malfunctions or needed repairs

●Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order

●Comply with traffic regulations in order to operate vehicle in a safe and courteous manner

●Follow safety rules as students are boarding and exiting buses, and as they cross streets near bus stops

●Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules

●Maintain knowledge of first-aid procedures.

●Maintain order among pupils during trips, in order to ensure safety

●Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption

Manager, August 2009 – June 2013

The Affordable Hair Salon, Atlanta, GA

●Created and monitored database for 1500 clients

●Contacted clients on weekly basis for surveys

●Provided quality customer service while promoting sale of products

●Answer daily incoming calls from clients for appointment scheduling

●Created and marketed salon website via social media

●Created spreadsheet for email marketing

●Increased sales from $850 per day to $1500 via door to door marketing and social media

●Contacted and met with numerous beauty colleges to recruit stylists

●Planned and organized monthly meetings with staff

●Coordinated quarterly programs and event for clients and outside vendors

●Calculate weekly payroll and update commissions

●Created and maintained excel spreadsheet for payroll

●Implemented policy and procedures handbook for staff

●Coordinated and monitored inventory with vendors

Supervisor, June 1997 – June 2009

Bowne Financial Printing, Atlanta, GA

●Implemented Policy and procedures for incoming staff

●Proofread and edited legal documents ensuring accuracy

●Created, edited and printed prospectuses

●Created and revised stock certificates using proprietary software

●Prepared documents for Electronic filing services via internet

●Scheduled conference rooms and assisted in meeting organization

●Provided quality customer service while client were in-house

●Organized system to maintain office files and logs

●Prepared and maintained expense reports

●Coordinated conferences, on-line courses and faculty meetings

●Managed and trained new employees

Legal Secretary/Assistant, March 1993 – December 1996

Various Law Firms through Temporary Agencies, Atlanta, GA

● Researched and prepared legal documents for court filings

●Submitted legal documents to court for filing

●Organized and maintained office files and logs

●Provided quality customer service to client while in-house

●Arranged and organized conference rooms for scheduled meetings

●Coordinated and arranged travel plans, prepared expense/reimbursement reports

●Organized registration for conferences, courses and society memberships

●Assist staff in document preparation and distribution

●Maintained the department’s extensive filing system, keeping records clean and easy to access during important client calls and meetings

ACADEMIC AND PROFESSIONAL DEVELOPMENT

University District of Columbia, Washington, DC, 1978

Associate of Science, Georgia State University

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