Customer Service Manager

Michelle Cirone

***** ****** ******** ******

Ft. Worth, Texas 76244

**********@*****.***

Objective

As an accomplished procurement expert with proven skills and experience, I am seeking an advanced professional role collaborating with owners, business managers, and merchants assuring global customer satisfaction and positively affecting the bottom-line within the Supply Chain Management (SCM) environment.

Summary of Qualifications

Strong oral and written communication skills, multi-tasking in a fast-paced environment, detail-oriented, revolutionist, excel in organization skills, positive team player, time-management, and provide excellent customer service to both internal and external customers.

FleetPride

October 2015 – July 2017

Senior Buyer

● Review and place purchase orders daily from local and suppliers

● Manage fufilling all customer backorders by communicating with the warehouse distribution centers

and over 250 retail stores

● Daily sourcing management for stores that are not direct and ship from the DC the retail location is associated with

● Review PO confirmations for accuracy

● Work a stock out and buyer exception reports to expedite items that are pass due or need to ship sooner

● Work close with the branch managers and category managers to handle any issues that arise

● Internal customer service

Aspire Financial, Inc. dba TexasLending.com

11/2012 - 10/2015

Investor Relations

● Purchase Auditor

● Note Management

● Wire Desk Coordinator

● Reviewed Condo, PUDS, and Site Condo's for approval through CPM

● Transferring Servicing of Mortgagee Clauses once loan has been sold

● Responsible for seeing Re-Ships through

● Manage all New and Renewal Investor Applications

● Administrator for all Investor User Sites

● Investor Bulletins

● Tracking Loss Mitigation (Dollars lost)

● Funding

● New Investor Roll-Out Duties

a) Add Investor into (Investor, Note Ship to Address, Payment to Address, and Loss Payee Address) into system

b) Obtain Executed Agreement and Approval Letter for to save in our system

c) Update and keep all Investor Contact Information

d) Set up training for all special programs and gather all necessary documents before rolling them out

Dynapac

4/2012 - 7/2012

Drilling Solutions Department

Administrative Assistant/Buyer

● Assisted Buyer in an Administrative and Clerical: performed Data Entry for his buys for the day/week

● I managed all product purchases for China assuring accuracy of timely compliant delivery

● Inventory Management and Control: Accurate and timely movement of inventory and inventory locations to

match actual numbers from warehouse

● Accurately pulled and crated items to be shipped overseas

Hutton Communications

8/2007 - 8/2011

Telecommunications

Buyer

● Collaborated with Project Manager to assist and implement in the start-up of a new business client, Clear (Clearwire), a Retail Telecommunications Company similar to MetroPCS, that now services 80 U. S. markets.

● Reviewed DRP system within JD Edwards to determine items to be purchased via EDI (Electronic Data

Interchange) or manually

● Partnered with Product Manager to relieve Inventory Management/Control by analyzing and resolving aged inventory, reviewed safety stock and reduced inventory turn ratio

● Instrumental in company and merchant business relations utilizing E-commerce

● Inventory Management/Control/Analyst: Placed offset purchase orders by performing yearly and bi-yearly stock rotations giving us an opportunity to return slow moving and/or over stocked inventory

● Improved a positive standing with the internal sales team by communicating and resolving

non-conformance/compliant material (Quality Control) issues, i.e. shortages, overages, damaged, or incorrect product

● Managed supplier corrective-action request (SCAR) on vendors not performing as required

● Promoted in 3 months from an Expeditor to Buyer

Ampco Safety Tools

1999 - 2005

Hand Tool Manufacturer

Purchasing Manager

● Provided excellent customer service to both internal and external customers

● Negotiated pricing and contract terms with vendors

● Documented purchasing activities and vendor performance accurately an promptly

● Shop scheduling, inventory control, and re ordering of all raw materials including steel, metals, fiberglass, fabric, plastics, etc.

● Accurately and timely documented purchasing activities and vendor performance

● Prepared weekly, monthly, and yearly management reports that showed where the company ranked with shop productivity and sales

● Exceeded the on time delivery of the company standard of 97% holding it at 98% to 99% weekly

● Instrumental in month end and year end closings

● Trained and mentored my buyer assistant

● Accurately reviewed certificate of compliance provided by manufacture of all raw materials due to the

importance of safety. If the material failed, I contacted supplier to return defective material due to its

hazardous state

● Promoted to Purchasing Manager within 2 years

Education/Certifications/Computer Skills

Berkner High School Graduate

APICS Certification

Excel, Microsoft Word, Microsoft Outlook, Oracle, JD EDWARDS, DataTrac, Crystal Reports, MFGPRO, and knowledge of

Blueprints, OSHA, and material certifications, Internet Explorer, Google Chrome

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