Customer Service Insurance
Resume:
Lori Owen
Pace, FL *****
SUMMARY
Experience in computers, Office Excel, Word, account receivable and payable, Analysis, State reporting, and
have excellent customer service skills. Proficient in reviewing billing preparations, work orders and invoices.
Maintaining Safety/Security and Emergency plans and drills Have obtained these skills through education
and experience through previous employment.
PERSONAL QUALITIES
Highly motivated, competent and effective, team player, self-managed and professional, organized and decisive.
WORK HISTORY
Executive Assistant for Operations, West Florida Community Care, Milton, Fl. Sept 2012-July 2017
Oversee and monitor license compliance, accreditation and data reporting for Health Information, Medical Staff, Quality and Risk Management. Coordinate data submitted to State regulatory entities with respect to licensure, accreditation and data reporting. Conduct data analysis in support of State reporting requirements, service provision and reimbursement. Submitted data for outside venders for inspections to include Fire Marshall, Department of Child and Family and State of Florida Health Department. Monitor Safety and Security incident reports, Fire Drill/Alarms and the CEMP drills data reporting.
Additional duties due to previous experience:
Monitor Patient Master Trust funds, Welfare Trust and Petty Cash funds. Assisted Case Managers with their patients with Social Security funds (SSD and SSI), budgeting patient for living expenses and medical expenses. Notified Social Security on admission into a State Hospital and completed all representative payee reports. Weekly correspondents with Social Security office.
Seasonal Sales, Belcan- Olympic Paints, Pensacola, Fl. Sept. 2006-April 2007
Sept 2007- April 2008
Provide customer services to Lowe's - promoting sales of Olympic paint products. Responsible for assisting Lowe's
employees with mixing paint, stocking shelves, presenting Olympic paint products, updates, and current offers.
Stock Picker/Packer, Manpower, Olympic Paints, Pensacola, Fl. March 2005-July 2005
Responsible for paint chips and brochure displays in three local Lowe's stores. Complete order forms, stock new
orders, and keep displays presentable for customers.
Reimbursement Specialist, Lakeview Center, Inc., Pensacola, Fl. April 1996- Sept 2012
Responsible for accounts receivable, including insurance and client payments. Review and monitor accounts for accuracy. Reconcile accounts monthly with Accounting Department and complete monthly financial reports.
Additional duties: West Florida Community Care Center, Milton, Fl. July 2006- Sept 2012
Provide customer service, review financial statements, and reconcile insurance claims including Medicaid and Medicare
parts A and B. Provide reports for outside auditors annually.
Insurance Coordinator, West Florida Community Care Center, Milton, Fl. Jan. 1991-July 1995
Prepare billing of all commercial insurance. Monitor accounts receivable balances. Prepare written and oral
communications to insurance companies. Reconciliation of daily and monthly reports. Assist in annual audits.
Insurance Coordinator/Billing Specialist, Lakeview Center, Inc., Pensacola, Fl. April 1990-Dec. 1990
Review insurance services monthly. Submit paper claims and monitor claims status for payment. Complete
adjustments on accounts receivable.
Administrative Assistant, Accounting, Gulf Coast Marine Supply, Pensacola, Fl. Feb. 1988-March 1990
Prepared and generated packing slips, backorders, purchase orders, and invoices. Managed accounts receivable,
accounts payable and purchasing of office inventory. Provide customer service.
Funds Management, Hibernia National Bank, New Orleans, La. Feb. 1981-Feb. 1987
Generated and processed incoming and outgoing wire transfers of funds. Proficient in investment of bank monies
in regulation with Federal Reserve. Calculated and posted principle and interest due from securities to personal accounts. Reconciled all departmental reports daily.
EDUCATION
1991-1994, Pensacola Junior College, Accounting, Pensacola, Fl.
1980-1984, Slidell Co-Tech, Accounting, Slidell, La.
1978-1980, University of Southwestern, Special Education, Lafayette, La.
1978 Graduate, Slidell High School, Slidell, La.
Personal and Professional Reference provided by request.
Contact this candidate