Customer Service
Resume:
Sammie E. Haynes Sr.
(**** Trenton Drive Temple, Texas 76504) Phone: 254-***-****
********@***.**.***
Email: *******************@*****.*** Cell. 254-***-****
Alternate Email: *********@*****.***
Objective
Seeking to obtain a position with a reputable company utilizing excellent inter and intra-communications, with leadership skills.
Qualifications
Highly motivated professional with twenty seven years of extensive expertise with experience, and accomplishments in Supervisory positions!
Proficient in handling fast-pace environments while multi-tasking!
Comfortable and effective, with interface and support of key customers!
Recognized for leadership, expertise, team building and problem solving and
promoted and given additional responsibilities, throughout my career!
Committed self-starter, with exceptional work ethic!
Experience
E.R. Carpenter, Temple, Texas 2003 -2009
Third Shift Plant Manager (also called Plant Superintendent) 2005 – Present
Direct and coordinate activities for one of the largest manufacturer of comfort cushioning in the world, serving multiple customers and sub branches in major cities
Manage staff, of sixty people, preparing work schedules and assigning specific duties.
Review financial statements, sales and activity reports, and other performance data to measure productivity goals of achievement to determine areas needing cost reduction or program improvement.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with members, organization officials, and staff members as necessary.
Determine staffing requirements, and interviews, hire and train new employees.
Monitor businesses agencies of several fortune five hundred clients, to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Oversee activities directly related to making products or providing services.
View reports of the organization's financial and budget activities to, maximizing investments, to increase efficiency.
Inspect goods and services sold, based on forecasts of customer demand.
Manage the movement of goods into and out of production lines.
Manage logistics, trucking and dispatching of material from suppliers to the customer, inter-acting with customer goods issue, for quality purposes.
Viewed accidents, causes and solutions
Administered Drug Test post accidents
Third Shift Supervisor 2003 – 2005
Responsible for plant operations, including, safety and general operations.
Direct and coordinate the activities of employees engaged in the production process of goods, such as inspectors, machine setters, and fabricators.
Review charts, work orders, production schedules, and other records or reports, in order to determine production requirements and to evaluate current production estimates and outputs.
Confer with other supervisors to coordinate operations and activities within or between departments.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Inspect materials, products, or equipment to detect defects or malfunctions.
Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to experienced workers for training.
Observe work, and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
Confer with management and subordinates to resolve worker problems, complaints, or grievances.
Oncor Electric, Waco, Texas
Lead/Dispatcher 1998 – 2003
Safety Representative for the Safety committee for Southern Region Dispatch Center.
Responsible for maintaining all power lines, substations and generators in the Oncor Grid System.
Worked with environmental issues such as oil spills, regulated by OSHA.
Assist call center, providing information to insure customer’s needs were meet.
Opened and closed Substation Breakers by using a computerized system that enables a signal to be through the telephone line, to follow the command that was sent.
Lead supervisor on call, leading 20-25 employees and ensuring that all power was restored in a timely manner, and that the customers were satisfied with the services rendered.
Viewed customer billing for non pay and or cut off for non pay accounts providing information to the service men, with the tools to provide a service to the customers.
Talked with major customers for quality of work and finding answer’s for any problem that may have occurred.
TXU Electric, Temple Texas
Lineman/Serviceman 1981 - 1998
Promoted eight times, as a lineman for the Power / Electric Company obtaining the highest certificate as a Senior Lineman.
Worked in various crises situations such as tornados, thunderstorms, and ice storms.
Worked with various voltages with in the Electrical Grid.
Several Safety Awards for working without a lost time injury or accident, along with achievement awards of valor in assisting customers in giving the best service from a employee, as representative of the company
Ministry 1989 - Now
Senior Pastor 2003 – Now
Church of the Living God
112 Pullen Street
McGregor Texas
Education & Achievements
Liberty University, Lynchburg Virginia - 120 hours
Bachelor of Science in Religion-Minor in Christian Counseling
Liberty University, Lynchburg Virginia Pursuing a Master of Divinity
Baylor University, Waco, Texas 34 hours
Communication
McGregor Texas High School
Diploma
Fellowship of Christian Athletes
E.R. Carpenter Company
Level I Critical Skills Supervisory Training
Level II Critical Skills Supervisory Training
Level III Critical Skills Supervisory Training
Oncor Electric, Waco, Texas
22 Awards for Safety / Awarded
Recognition for finding ways to save money, by becoming more efficient
Safety Representative
TXU Company
Leadership Courses,
Customer Care Courses
Contact this candidate