MBA (Applied Management)

PROFESSIONAL SUMMARY

SKILLS

ACCOMPLISHMENTS

WORK HISTORY

ANN PAULOSE

**** *** ******, ***#*, CHARLESTON, IL 61920

Home: 812-***-**** - Cell: 812-***-**** - ac2jfm@r.postjobfree.com MBA graduate in applied aviation management along with a FAA commercial multi- engine Pilot license. Seeking an exhilarating aviation/ business career with a dynamic team. Areas of specialization include flight operations, aviation management, process development, implementation and management. Excellent communication, presentation and consultative skills.

Highly motivated

Recognized for creativity and

innovation

Exceptional level of versatility

MS word, power point and excel expert

Current aviation knowledge

Good business sense

Culturally-sensitive

Clear communicator of complex ideas

Organized and detailed

Course planning

Personable and approachable

Strategic planning

Customer relations

Long-term business planning and

execution

Able to learn quickly

Safety management

Multitasking skills

Written and oral communication skills

Expert problem solver

Passion for travel

Active listening skills

Skilled mentor

Natural leader

Energetic and enthusiastic

Charismatic

FAA Commercial Pilot License (Multi engine and instrument) - Written test : 96% FAA instrument Pilot License - Written test : 99%

FAA private Pilot License - Written test: 83%

Flight hours : Total of 430 flight Hours with 50 multi time & 175 actual instrument hours

01/2017 to 05/2017 Barista/Cashier

Eastern Illinois University – Charleston, Illinois Engendered customer loyalty by remembering personal preferences and allergy information.

Trained new team members with positive reinforcement and respectful, encouraging coaching.

Prioritized drink requests while managing interruptions. Increased sales of smoothies by 28% with special displays and promotions. Developed and demonstrated skillful and creative latte art to engage customers. Conducted successful cash audits at the end of each shift. Maintained regular and consistent attendance and punctuality. 10/2014 to 03/2015 Flight administrator

Terre Haute Regional Airport – Terre Haute, Indiana Worked within flight operations to maintain a culture of safety with efficient procedures.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Managed executive calendar and coordinated weekly project team meetings. Translated business priorities into implementable actions. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Built long-term customer relationships and advised customers on aviation related purchases and promotions.

Answered an average of 45 calls per day by addressing customer inquiries, solving problems and providing new aviation product information. 08/2011 to 05/2012 Student Mentor

Indiana State University – Terre Haute, Indiana

Conducted one-on-one tutoring sessions for students. Implemented reading and writing workshops to increase student literacy and support school reading programs.

Assisted in developing student-led after-school tutoring program to teach under- privileged students.

Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

10/2010 to 02/2011 English Language Teacher

ELS Language Center – Salalah, Oman, Dhofar

Fostered meaningful relationships among students through team-work activities and class projects.

EDUCATION

AFFILIATIONS

Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.

Implemented reading and writing activities to increase student literacy and support school reading programs.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.

Graded tests and papers and recorded grades.

Maintained head count and attendance sheets.

02/2010 to 05/2010 Pilot: Sight-seeing Flights

Galaxy Flight Services – Conroe, Texas

Pilot in command for sight-seeing flights in single engine aircraft including Cessna 170 and Archer.

Greeted passengers, verified tickets and directed passengers to assigned seats. Explained the use of safety equipment and answered passengers' questions. Administered first aid to passengers experiencing medical emergencies. Maintained a friendly, positive attitude when dealing with distressed passengers. 2017 MBA: Applied management

Eastern Illinois University -

3.4 GPA

Applied Management/ Technology

Coursework in Business Administration and Management Coursework includes Technology and Operations Management 2014 Bachelor of Science: Aviation Management/ Unmanned aerial systems Indiana State University -

3.7 GPA

Major in Aviation Management

Minor in Unmanned ariel systems

Student government representative

Advanced academic research in Airport management

Emphasis in Airport Planning

Recipient of International Scholarship

AAAE (American Association of Airport Executives)

AWARDS

Ninety-nines (Women in Aviation)

Best Pilot in flight school (2009)

Best athlete of the year (2007)

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