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Customer Service Manager

Location:
Tennessee
Salary:
85,000
Posted:
September 30, 2017

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Resume:

Nathan Millikan

**** **** ***** ****

Murfreesboro, Tennessee 37137

ac2jeq@r.postjobfree.com 615-***-****

SUMMARY

Excellent computer skills: Excel, MS Word, Power Point, Pivot tables, Pro-Log, Sure-Trak, Xactimate, Oracle, Tel Net. I am also extremely familiar with multiple warehouse management systems. I have experience with 5S, Kaizen, KPI’s, and Six Sigma.

PROFESSIONAL EXPERIENCE

International Paper 2017-Present

Converting Supervisor

Enforce plant safety regulations and housekeeping practices and encourage employees to become safety conscious

Maintain an effective, on-going safety plan

Supervise employees on the manufacturing floor for an assigned shift

Build effective relationships with all internal departments to produce a superior product

Control load factors and workflow to ensure maximum use of available capacity and effective use of labor, tools, and equipment.

Coordinate maintenance work customer and manufacturing needs

Monitor all control procedures

Maintain effective departmental quality procedures

Coach and counsel team members to perform to company's standards

Alters schedules to meet unforeseen conditions

First point of contact for all hourly employee concerns

Ensure that on a daily basis all company standards and customer commitments (ie: safety, quality, production, on-time delivery) are followed within the plant

Supervise employees to accomplish safety, quality, productivity and efficiency goals

Prepare and submit reports as required

Paulo Products Company 2015-2017

Production Supervisor

Supervise workers, to include training, assigning work, checking work, and documentation to ensure compliance with procedures.

Assign, prioritize, and distribute daily work tasks and shop orders to ensure efficient and productive workflow.

Review shop floor at the start of each shift to ensure that all employees are present.

Communicate with previous and next shift supervisors and other departments on matters pertaining to schedules, production methods, materials and issues affecting production.

Communicate problems and status of operations to Production Manager and other pertinent personnel.

Review and change production schedules based on daily “RUSH” priority received from customer service and/or sales, ensuring required productivity and quality are maintained or exceeded.

Monitor productivity and quality of production methods, and update PICS processes and recommend improvements as needed.

Review and set up for reprocessing any rejects or reworks that are within the capability of the supervisor.

Halt production processing upon discovery of non-conforming work: determine and document the cause, and work toward a solution.

Document changes, suggestions, and reclaim processes in accordance with the Divisional Quality Control Manual.

Maintain communication between all plant and office personnel.

Ensure employees meet training requirements.

Assist Plant Manager in improving energy consumption, i.e. shutting off equipment that is not in use.

Maintain high standards for safety, productivity, security, and housekeeping through appropriate use of management techniques, hiring, suspension, and discipline in accordance with company policy, shop rules and regulations.

Supervise the completion, organization, and maintenance of production records and files including: timecards, production records, shop orders, accident reports, furnace logs, and charts, etc.

Promote team development and hold regular shift meetings to promote communication and discussion.

Analyze and assist employees with solving work problems.

Recommend personnel actions such as hiring, rate increases, promotions, disciplinary measures, and performance appraisals.

Assist with customer service request.

Verify that all departments are maintaining their area in an orderly manner.

Ensure timely deliveries by assisting customer service with delivery information in areas not covered by operator; assist shipping personnel to meet deliveries; supervise storage and shipment of finished products and parts, including proper documentation and arranging of carries for shipment.

Minimize equipment breakdowns and ensure building of fixtures through interaction with maintenance department.

Sonoco Murfreesboro, Tennessee 2014-2015

Production Supervisor

Supervise all production activities for assigned shift. Schedule shift employees. Crew machines to cover vacations, absence and overtime.

Direct shift in continuous improvement initiatives, such as 6S, Six Sigma, Kaizen events and Lean Manufacturing.

Maintain material inventories

Prepare or approve required shift documentation: production reports, time cards, etc.

Assist with detecting and addressing ergonomic issues

Coordinate production scheduling on shift to meet customer demands, manage overtime, minimize inventory, and reduce costs.

Assist in the coordination/execution of production schedules and budget planning

Coach, train, and instruct employees in the performance requirements of production and/or production support activities

Complete necessary quality checks

Interview and evaluate selection of new associates in hiring process

Exel Logistics. LaVergne, Tennessee 2012-2014

Operations Supervisor

Supervised forklift operations.

First shift quality champion

Supervised picking and loading of requested inventory.

Ensured timely delivery of material and monitored shift shipping schedule.

Supervised clerical staff and analyzed discrepancies of requested inventory.

Monitored email requests for information in regards to XDK inventory.

Supervised all outbound operations.

RG Anderson Company. Nashville, Tennessee 2003-2012

Project Engineer

Scheduling of sub- contractors on site and ensuring the materials are on site as needed. As well as ensure that their work performed on site is in compliance with the contract documents (contracts, plans and specifications).

Reviewed submittals and cross referenced them with the specifications for each project.

Handled on site change orders for work that was performed in excess of the company’s or our sub-contractor’s contract.

Maintained and managed budgets for projects

Performed safety meetings on site and verified that everyone on site was in compliance with safety regulations. Submitted RFI’s (Request for Information) to architects and engineers on behalf of our company and our sub-contractors.

Kept up with daily reports of the projects to ensure we were on schedule and to determine if we were entitled to any extensions due to weather.

Involved in various projects in the bidding stages as well.

Received three promotions while working at RG Anderson.

Hired as a carpenter and layout person, then promoted to field engineer, and finally to Project Engineer.

Village Landscape and Construction, Spring Hill, Tennessee 2001-2003

Landscape Manager

Responsible for all the work performed in the trac home and commercial landscape divisions as well as the lawn maintenance division.

Scheduled all day to day work performed by all crews and ensured the quality of all work performed by each crew.

Kept up with cost analysis on all projects and the weekly hours worked by each employee.

Procured all materials for each project and inspected the quality of those materials. Bid residential and commercial projects and performed client consultations and performed landscape design.

Peach Tree Murfreesboro, Tennessee 2000-2001

Landscape Supervisor

Oversaw all day to day activities of the landscaping crews.

Was responsible for the proper maintenance of all equipment and placement of that equipment on each related project.

Kept up with all materials and hours worked on each project, as well as the total hours worked by each employee on a weekly basis.

Ensured that all projects were done properly, on budget, and in a timely manner.

Education

University of North Dakota Bachelor of Arts

Riverdale High School



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